FAQ в Поддержке

Web/Models/Entities/FAQArticle.php

@@ -0,0 +1,44 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Entities;
+use openvk\Web\Models\Repositories\FAQCategories;
+use openvk\Web\Models\RowModel;
+
+class FAQArticle extends RowModel
+{
+    protected $tableName = "faq_articles";
+
+    function getId(): int
+    {
+        return $this->getRecord()->id;
+    }
+
+    function getTitle(): string
+    {
+        return $this->getRecord()->title;
+    }
+
+    function getText(): string
+    {
+        return $this->getRecord()->text;
+    }
+
+    function canSeeByUnloggedUsers(): bool
+    {
+        return (bool) $this->getRecord()->unlogged_can_see;
+    }
+
+    function canSeeByUsers(): bool
+    {
+        return (bool) $this->getRecord()->users_can_see;
+    }
+
+    function getCategory(): ?FAQCategory
+    {
+        return (new FAQCategories)->get($this->getRecord()->category);
+    }
+
+    function getLanguage(): string
+    {
+        return $this->getRecord()->language;
+    }
+}

Web/Models/Entities/FAQCategory.php

@@ -0,0 +1,50 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Entities;
+use openvk\Web\Models\RowModel;
+use Chandler\Database\DatabaseConnection;
+
+class FAQCategory extends RowModel
+{
+    protected $tableName = "faq_categories";
+
+    function getId(): int
+    {
+        return $this->getRecord()->id;
+    }
+
+    function getTitle(): string
+    {
+        return $this->getRecord()->title;
+    }
+
+    function canSeeByUsers(): bool
+    {
+        return (bool) !$this->getRecord()->for_agents_only;
+    }
+
+    function getIconBackgroundPosition(): int
+    {
+        return 28 * $this->getRecord()->icon;
+    }
+
+    function getArticles(?int $limit = NULL, $isAgent): \Traversable
+    {
+        $filter = ["category" => $this->getId(), "deleted" => 0];
+        if (!$isAgent) $filter["users_can_see"] = 1;
+
+        $articles = DatabaseConnection::i()->getContext()->table("faq_articles")->where($filter)->limit($limit);
+        foreach ($articles as $article) {
+            yield new FAQArticle($article);
+        }
+    }
+
+    function getIcon(): int
+    {
+        return $this->getRecord()->icon;
+    }
+
+    function getLanguage(): string
+    {
+        return $this->getRecord()->language;
+    }
+}

Web/Models/Repositories/FAQArticles.php

@@ -0,0 +1,27 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Repositories;
+use Chandler\Database\DatabaseConnection;
+use Nette\Database\Table\ActiveRow;
+use openvk\Web\Models\Entities\FAQArticle;
+
+class FAQArticles
+{
+    private $context;
+    private $articles;
+
+    function __construct()
+    {
+        $this->context  = DatabaseConnection::i()->getContext();
+        $this->articles = $this->context->table("faq_articles");
+    }
+
+    function toFAQArticle(?ActiveRow $ar): ?FAQArticle
+    {
+        return is_null($ar) ? NULL : new FAQArticle($ar);
+    }
+
+    function get(int $id): ?FAQArticle
+    {
+        return $this->toFAQArticle($this->articles->get($id));
+    }
+}

Web/Models/Repositories/FAQCategories.php

@@ -0,0 +1,37 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Repositories;
+use Chandler\Database\DatabaseConnection;
+use Nette\Database\Table\ActiveRow;
+use openvk\Web\Models\Entities\FAQCategory;
+
+class FAQCategories
+{
+    private $context;
+    private $categories;
+
+    function __construct()
+    {
+        $this->context  = DatabaseConnection::i()->getContext();
+        $this->categories = $this->context->table("faq_categories");
+    }
+
+    function toFAQCategory(?ActiveRow $ar): ?FAQCategory
+    {
+        return is_null($ar) ? NULL : new FAQCategory($ar);
+    }
+
+    function get(int $id): ?FAQCategory
+    {
+        return $this->toFAQCategory($this->categories->get($id));
+    }
+
+    function getList(string $language, bool $includeForAgents = false): \Traversable
+    {
+        $filter = ["deleted" => 0, "language" => $language];
+        if (!$includeForAgents) $filter["for_agents_only"] = 0;
+
+        foreach ($this->categories->where($filter) as $category) {
+            yield new FAQCategory($category);
+        }
+    }
+}

Web/Presenters/SupportPresenter.php

@@ -1,7 +1,7 @@
 <?php declare(strict_types=1);
 namespace openvk\Web\Presenters;
-use openvk\Web\Models\Entities\{SupportAgent, Ticket, TicketComment};
-use openvk\Web\Models\Repositories\{Tickets, Users, TicketComments, SupportAgents};
+use openvk\Web\Models\Entities\{FAQArticle, FAQCategory, SupportAgent, Ticket, TicketComment};
+use openvk\Web\Models\Repositories\{FAQCategories, Tickets, Users, TicketComments, SupportAgents, FAQArticles};
 use openvk\Web\Util\Telegram;
 use Chandler\Session\Session;
 use Chandler\Database\DatabaseConnection;
@@ -28,8 +28,12 @@ final class SupportPresenter extends OpenVKPresenter
     {
         $this->assertUserLoggedIn();
         $this->template->mode = in_array($this->queryParam("act"), ["faq", "new", "list"]) ? $this->queryParam("act") : "faq";
+        $canEdit = $this->user->identity->getChandlerUser()->can("write")->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0);
 
         if($this->template->mode === "faq") {
+            $this->template->categories = (new FAQCategories)->getList($canEdit ? $this->queryParam("lang") ?? Session::i()->get("lang", "ru") : Session::i()->get("lang", "ru"), $canEdit);
+            $this->template->canEditFAQ = $canEdit;
+
             $lang = Session::i()->get("lang", "ru");
             $base = OPENVK_ROOT . "/data/knowledgebase/faq";
             if(file_exists("$base.$lang.md"))
@@ -104,6 +108,9 @@ final class SupportPresenter extends OpenVKPresenter
                 $this->flashFail("err", tr("error"), tr("you_have_not_entered_name_or_text"));
             }
         }
+
+        $this->template->languages = getLanguages();
+        $this->template->activeLang = $this->queryParam("lang") ?? Session::i()->get("lang", "ru");
     }
     
     function renderList(): void
@@ -396,4 +403,191 @@ final class SupportPresenter extends OpenVKPresenter
             $this->flashFail("succ", "Успех", "Профиль создан. Теперь пользователи видят Ваши псевдоним и аватарку вместо стандартных аватарки и номера.");
         }
     }
+
+    function renderFAQArticle(int $id): void
+    {
+        $article = (new FAQArticles)->get($id);
+        if (!$article || $article->isDeleted())
+            $this->notFound();
+
+        $category = $article->getCategory();
+
+        if ($category->isDeleted())
+            $this->notFound();
+
+        if (!$article->canSeeByUnloggedUsers())
+            $this->assertUserLoggedIn();
+
+        if (!$category->canSeeByUsers() || (!$article->canSeeByUsers() && !$article->canSeeByUnloggedUsers()))
+            $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        $canEdit = false;
+        if ($this->user->identity)
+            $canEdit = $this->user->identity->getChandlerUser()->can("write")->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0);
+
+        if ($_SERVER["REQUEST_METHOD"] === "POST") {
+            $this->assertNoCSRF();
+            if (!$canEdit) {
+                $this->flashFail("err", tr("not_enough_permissions"), tr("not_enough_permissions_comment"));
+            }
+
+            $cid = $this->postParam("category");
+            if ($this->postParam("language") != $article->getLanguage()) {
+                $categories = iterator_to_array((new FAQCategories)->getList($this->postParam("language")));
+                if (sizeof($categories) > 0) {
+                    $cid = iterator_to_array((new FAQCategories)->getList($this->postParam("language")))[0]->getId();
+                } else {
+                    $this->flashFail("err", tr("error"), tr("support_cant_change_lang_no_cats"));
+                }
+            }
+
+            $article->setTitle($this->postParam("title"));
+            $article->setText($this->postParam("text"));
+            $article->setUnlogged_Can_see(empty($this->postParam("unlogged_can_see") ? 0 : 1));
+            $article->setUsers_Can_See(empty($this->postParam("users_can_see") ? 0 : 1));
+            $article->setCategory($cid);
+            $article->setLanguage($this->postParam("language"));
+            $article->save();
+            $this->flashFail("succ", tr("changes_saved"));
+        } else {
+            $this->template->mode = $canEdit ? in_array($this->queryParam("act"), ["view", "edit"]) ? $this->queryParam("act") : "view" : "view";
+            $this->template->category = $category;
+            $this->template->article = $article;
+            $this->template->text = (new Parsedown())->text($article->getText());
+            $this->template->canEditFAQ = $canEdit;
+            $this->template->categories = (new FAQCategories)->getList($this->queryParam("lang") ?? $article->getLanguage(), TRUE);
+            $this->template->languages = getLanguages();
+            $this->template->activeLang = $this->queryParam("lang") ?? $article->getLanguage();
+        }
+    }
+
+    function renderFAQCategory(int $id): void
+    {
+        $category = (new FAQCategories)->get($id);
+
+        if (!$category)
+            $this->notFound();
+
+        if (!$category->canSeeByUsers())
+            $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        $canEdit = $this->user->identity->getChandlerUser()->can("write")->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0);
+
+        if ($_SERVER["REQUEST_METHOD"] === "POST") {
+            $this->assertNoCSRF();
+            if (!$canEdit) {
+                $this->flashFail("err", tr("not_enough_permissions"), tr("not_enough_permissions_comment"));
+            }
+
+            if ($this->queryParam("mode") === "copy") {
+                $orig_cat = $category;
+                $category = new FAQCategory;
+            }
+
+            $category->setTitle($this->postParam("title"));
+            $category->setIcon($orig_cat->getIcon() ?? $this->postParam("icon"));
+            $category->setFor_Agents_Only(empty($this->postParam("for_agents_only") ? 0 : 1));
+            $category->setLanguage($this->postParam("language"));
+            $category->save();
+
+            if ($this->queryParam("mode") === "copy" && !empty($this->postParam("copy_with_articles"))) {
+                $articles = $orig_cat->getArticles(NULL, TRUE);
+                foreach ($articles as $article) {
+                    $_article = new FAQArticle;
+                    $_article->setCategory($category->getId());
+                    $_article->setTitle($article->getTitle());
+                    $_article->setText($article->getText());
+                    $_article->setUsers_Can_See($article->canSeeByUsers());
+                    $_article->setUnlogged_Can_See($article->canSeeByUnloggedUsers());
+                    $_article->setLanguage($category->getLanguage());
+                    $_article->save();
+                }
+            }
+
+            $this->flashFail("succ", tr("changes_saved"));
+        }
+
+        $this->template->mode = $canEdit ? in_array($this->queryParam("act"), ["view", "edit"]) ? $this->queryParam("act") : "view" : "view";
+        $this->template->copyMode = $canEdit ? $this->queryParam("mode") === "copy" : FALSE;
+        $this->template->category = $category;
+        $this->template->canEditFAQ = $canEdit;
+        $this->template->languages = getLanguages();
+    }
+
+    function renderFAQNewArticle(): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        if ($_SERVER["REQUEST_METHOD"] === "POST") {
+            if (!$this->postParam("category"))
+                $this->flashFail("err", tr("support_category_not_specified"));
+
+            $article = new FAQArticle;
+            $article->setTitle($this->postParam("title"));
+            $article->setText($this->postParam("text"));
+            $article->setUnlogged_Can_see(empty($this->postParam("unlogged_can_see") ? 0 : 1));
+            $article->setUsers_Can_See(empty($this->postParam("users_can_see") ? 0 : 1));
+            $article->setCategory($this->postParam("category"));
+            $article->setLanguage(Session::i()->get("lang", "ru"));
+            $article->save();
+            $this->redirect("/faq" . $article->getId());
+        } else {
+            $this->template->categories = (new FAQCategories)->getList($this->queryParam("lang") ?? Session::i()->get("lang", "ru"), TRUE);
+            $this->template->category_id = $this->queryParam("cid");
+            $this->template->activeLang = $this->queryParam("lang") ?? Session::i()->get("lang", "ru");
+            $this->template->languages = getLanguages();
+        }
+    }
+
+    function renderFAQNewCategory(): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        if ($_SERVER["REQUEST_METHOD"] === "POST") {
+            $category = new FAQCategory;
+            $category->setTitle($this->postParam("title"));
+            $category->setIcon($this->postParam("icon"));
+            $category->setFor_Agents_Only(empty($this->postParam("for_agents_only") ? 0 : 1));
+            $category->setLanguage($this->postParam("language"));
+            $category->save();
+            $this->redirect("/faqs" . $category->getId());
+        }
+
+        $this->template->activeLang = $this->queryParam("lang") ?? Session::i()->get("lang", "ru");
+        $this->template->languages = getLanguages();
+    }
+
+    function renderFAQDeleteArticle(int $id): void
+    {
+        $this->assertNoCSRF();
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        $article = (new FAQArticles)->get($id);
+        if (!$article || $article->isDeleted())
+            $this->notFound();
+
+        $cid = $article->getCategory()->getId();
+        $article->delete();
+        $this->redirect("/faqs" . $cid);
+    }
+
+    function renderFAQDeleteCategory(int $id): void
+    {
+        $this->assertNoCSRF();
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        $category = (new FAQCategories)->get($id);
+        if (!$category || $category->isDeleted())
+            $this->notFound();
+
+        if (!empty($this->postParam("delete_articles"))) {
+            $articles = $category->getArticles(NULL, TRUE);
+            foreach ($articles as $article) {
+                $article->delete();
+            }
+        }
+
+        $category->delete();
+        $this->redirect("/support");
+    }
 }

Web/Presenters/templates/Support/FAQArticle.xml

@@ -0,0 +1,73 @@
+{extends "../@layout.xml"}
+
+{block title}{$title}{/block}
+
+{block header}
+	<a href="/support">{_menu_help}</a>
+		> <a href="/faqs{$category->getId()}">{$category->getTitle()}</a>
+		> <a n:if="$mode === 'edit'" href="/faq{$article->getId()}">{$article->getTitle()}</a>
+		<div style="display:inline;" n:if="$mode === 'view'">{_support_article} <a n:if="$canEditFAQ" href="/faq{$article->getId()}?act=edit">({_app_edit})</a></div>
+		<div style="display:inline;" n:if="$mode === 'edit'">> {_support_edit_mode}</div>
+{/block}
+
+{block content}
+	<script>
+	function onLanguageSelectChanged(e) {
+		window.location.href = "/faq{$article->getId()}?act=edit&lang=" + e.value;
+	}
+	</script>
+	<div n:if="$mode === 'view'">
+		<h4 style="padding:8px 0;">{$article->getTitle()}</h4>
+		{$text|noescape}
+	</div>
+	<div n:if="$mode === 'edit'">
+		<form action="/faq{$article->getId()}" method="post" style="margin:0;">
+			<center>
+				<input value="{$article->getTitle()}" type="text" name="title" style="width: 80%; resize: vertical;" placeholder="{_support_faq_title_placeholder}" /><br /><br />
+				<textarea name="text" style="width: 80%; resize: vertical; height: 200px" placeholder="{_support_faq_text_placeholder}">{$article->getText()}</textarea><br /><br />
+				<input n:attr="checked => $article->canSeeByUnloggedUsers()" type="checkbox" name="unlogged_can_see" value="1" /> {_support_unlogged_can_see}
+				<input n:attr="checked => $article->canSeeByUsers()" type="checkbox" name="users_can_see" value="1" /> {_support_users_can_see}
+				<table cellspacing="7" cellpadding="0" width="60%" border="0" align="center">
+					<tr>
+						<td width="120" valign="top">
+							<span class="nobold">{_support_category}: </span>
+						</td>
+						<td>
+							<select name="category">
+								<option
+										n:attr="selected => $article->getCategory()->getId() === $category->getId()"
+										n:foreach="$categories as $category"
+										value="{$category->getId()}"
+								>[#{$category->getId()}] {$category->getTitle()}</option>
+							</select>
+						</td>
+					</tr>
+				</table>
+				<table cellspacing="7" cellpadding="0" width="60%" border="0" align="center">
+					<tr>
+						<td width="120" valign="top">
+							<span class="nobold">{_support_language}: </span>
+						</td>
+						<td>
+							<select name="language" onchange="onLanguageSelectChanged(this)">
+								<option
+										n:attr="selected => $language['code'] === $activeLang"
+										n:foreach="$languages as $language"
+										value="{$language['code']}"
+								>[{$language["code"]}] {$language["native_name"]}</option>
+							</select>
+						</td>
+					</tr>
+				</table>
+
+				<input type="hidden" name="hash" value="{$csrfToken}" />
+				<input type="submit" value="{_save}" class="button" style="margin-left: 70%;" /><br /><br />
+			</center>
+		</form>
+		<h4 /><br />
+		<form action="/al_helpdesk/{$article->getId()}/delete" method="post" style="margin:0;">
+			<input type="hidden" name="hash" value="{$csrfToken}" />
+			<input type="submit" value="{_delete}" class="button" />
+		</form>
+	</div>
+{/block}

Web/Presenters/templates/Support/FAQCategory.xml

@@ -0,0 +1,90 @@
+{extends "../@layout.xml"}
+
+{block title}{$title}{/block}
+
+{block header}
+    <a href="/support">{_menu_help}</a>
+    <div style="display:inline;" n:if="$mode === 'view'">> {_support_faq_category}</div>
+    <div style="display:inline;" n:if="$mode === 'edit'">> <a href="/faqs{$category->getId()}">{$category->getTitle()}</a> > {_support_edit_mode}</div>
+{/block}
+
+{block content}
+    {var $articles = iterator_to_array($category->getArticles(NULL, $canEditFAQ))}
+    <div n:if="$mode === 'view'">
+        <h4 style="display:flex;line-height:28px;gap:8px;padding:8px;">
+            <div style="width:28px;height:28px;border-radius:3px;background:url('/assets/packages/static/openvk/img/faq_icons.png');background-position:0 -{$category->getIconBackgroundPosition()}px;"/>
+            {$category->getTitle()}
+            <div n:if="$canEditFAQ">
+                <a href="/faqs{$category->getId()}?act=edit">({_support_edit})</a>
+                <a href="/faqs{$category->getId()}?act=edit&mode=copy">({_support_copy})</a>
+                <a href="/new_faq?lang={$category->getLanguage()}&cid={$category->getId()}">(+{_support_add_article})</a>
+            </div>
+        </h4>
+        <div style="margin:14px;" />
+        <ul n:if="count($articles) > 0" n:foreach="$articles as $article" style="padding-inline-start:18px;">
+            <li>
+                <a href="/faq{$article->getId()}" style="display:block;">
+                    <h4 style="display:inherit;padding:8px;">{$article->getTitle()}</h4>
+                </a>
+            </li>
+        </ul>
+        <center n:if="count($articles) === 0" style="padding: 30px;">
+            <img src="/assets/packages/static/openvk/img/sad.png" height="45"/>
+            <div style="margin-top: 8px;">{_support_empty}</div>
+        </center>
+    </div>
+    <div n:if="$mode === 'edit'">
+        <form method="post" style="margin:0;">
+            <center>
+                <input value="{$category->getTitle()}" type="text" name="title" style="width: 80%; resize: vertical;" placeholder="{_support_faq_title_placeholder}" /><br /><br />
+                <input n:attr="checked => !$category->canSeeByUsers()" type="checkbox" name="for_agents_only" value="1" /> {_support_for_agents_only}
+                <span n:if="$copyMode"><input type="checkbox" name="copy_with_articles" value="1" /> {_support_copy_articles}</span>
+                <br/><br/>
+                <div style="display:grid;grid-template-columns: repeat(11, auto);row-gap: 10px;">
+                    <div n:for="$i = 0; $i < 22; $i++" onclick="onIconClick({$i})">
+                        <div id="icon-{$i}" style="width:28px;height:28px;border-radius:3px;background:url('/assets/packages/static/openvk/img/faq_icons.png');background-position:0 -{28 * $i}px;cursor:pointer;" />
+                    </div>
+                </div>
+                <br/>
+                <table cellspacing="7" cellpadding="0" width="60%" border="0" align="center">
+                    <tr>
+                        <td width="120" valign="top">
+                            <span class="nobold">{_support_language}: </span>
+                        </td>
+                        <td>
+                            <select name="language">
+                                <option
+                                        n:attr="selected => $language['code'] === $category->getLanguage()"
+                                        n:foreach="$languages as $language"
+                                        value="{$language['code']}"
+                                >[{$language["code"]}] {$language["native_name"]}</option>
+                            </select>
+                        </td>
+                    </tr>
+                </table>
+
+                <input id="icon-number" type="hidden" name="icon" value="0" />
+                <div style="display:none;" id="prev-icon">0</div>
+                <input type="hidden" name="hash" value="{$csrfToken}" />
+                <input type="submit" value="{_save}" class="button" style="margin-left: 70%;" /><br /><br />
+            </center>
+        </form>
+        <h4 /><br />
+        <form action="/al_helpdesk_cat/{$category->getId()}/delete" method="post" style="margin:0;">
+            <input type="hidden" name="hash" value="{$csrfToken}" />
+            <input type="submit" value="{_delete}" class="button" />
+            <input type="checkbox" name="delete_articles" value="1" /> {_support_delete_articles}
+        </form>
+    </div>
+    <script>
+    const icon_number_elem = document.getElementById("icon-number");
+    const prev_icon = document.getElementById("prev-icon");
+
+    function onIconClick(number) {
+        icon_number_elem.value = number;
+        document.getElementById("icon-" + prev_icon.innerHTML).style.border = "none";
+        prev_icon.innerHTML = number;
+        document.getElementById("icon-" + number).style.border = "3px solid red";
+    }
+    </script>
+{/block}

Web/Presenters/templates/Support/FAQNewArticle.xml

@@ -0,0 +1,57 @@
+{extends "../@layout.xml"}
+
+{block title}{_support_new_article}{/block}
+
+{block header}<a href="/support?lang={$activeLang}">{_menu_help}</a> > {_support_create_article}{/block}
+
+{block content}
+<script>
+function onLanguageSelectChanged(e) {
+    window.location.href = "/new_faq?lang=" + e.value;
+}
+</script>
+<form action="/new_faq" method="post" style="margin:0;">
+    <center>
+        <table cellspacing="7" cellpadding="0" width="60%" border="0" align="center">
+            <tr>
+                <td width="120" valign="top">
+                    <span class="nobold">{_support_language}: </span>
+                </td>
+                <td>
+                    <select name="language" onchange="onLanguageSelectChanged(this)">
+                        <option
+                                n:attr="selected => $language['code'] == $activeLang"
+                                n:foreach="$languages as $language"
+                                value="{$language['code']}"
+                        >[{$language["code"]}] {$language["native_name"]}</option>
+                    </select>
+                </td>
+            </tr>
+        </table>
+        <input type="text" name="title" style="width: 80%; resize: vertical;" placeholder="{_support_faq_title_placeholder}" /><br /><br />
+        <textarea name="text" style="width: 80%; resize: vertical;" placeholder="{_support_faq_text_placeholder}"></textarea><br /><br />
+        <input type="checkbox" name="unlogged_can_see" value="1" /> {_support_unlogged_can_see}
+        <input type="checkbox" name="users_can_see" value="1" /> {_support_users_can_see}
+        <table cellspacing="7" cellpadding="0" width="60%" border="0" align="center">
+            <tr>
+                <td width="120" valign="top">
+                    <span class="nobold">{_support_category}: </span>
+                </td>
+                <td>
+                    <select name="category">
+                        <option
+                                n:attr="selected => $category->getId() == $category_id"
+                                n:foreach="$categories as $category"
+                                value="{$category->getId()}"
+                        >[#{$category->getId()}] {$category->getTitle()}</option>
+                    </select>
+                </td>
+            </tr>
+        </table>
+        {$test}
+
+        <input type="hidden" name="hash" value="{$csrfToken}" />
+        <input type="submit" value="{_create}" class="button" style="margin-left: 70%;" /><br /><br />
+    </center>
+</form>
+{/block}

Web/Presenters/templates/Support/FAQNewCategory.xml

@@ -0,0 +1,56 @@
+{extends "../@layout.xml"}
+
+{block title}{_support_new_category}{/block}
+
+{block header}<a href="/support?lang={$activeLang}">{_menu_help}</a> > {_support_create_category}{/block}
+
+{block content}
+    <form action="/new_faq_cat" method="post" style="margin:0;">
+        <center>
+            <table cellspacing="7" cellpadding="0" width="60%" border="0" align="center">
+                <tr>
+                    <td width="120" valign="top">
+                        <span class="nobold">{_support_language}: </span>
+                    </td>
+                    <td>
+                        <select name="language">
+                            <option
+                                    n:attr="selected => $language['code'] == $activeLang"
+                                    n:foreach="$languages as $language"
+                                    value="{$language['code']}"
+                            >[{$language["code"]}] {$language["native_name"]}</option>
+                        </select>
+                    </td>
+                </tr>
+            </table>
+            <input type="text" name="title" style="width: 80%; resize: vertical;" placeholder="{_support_faq_title_placeholder}" /><br /><br />
+            <input type="checkbox" name="for_agents_only" value="1" /> {_support_for_agents_only}
+            <br/><br/>
+        </center>
+        <b style="display:block;margin-bottom:8px;padding:0 16px;">Иконка</b>
+        <center>
+            <div style="display:grid;grid-template-columns: repeat(11, auto);row-gap: 10px">
+                <div n:for="$i = 0; $i < 22; $i++" onclick="onIconClick({$i})">
+                    <div id="icon-{$i}" style="width:28px;height:28px;border-radius:3px;background:url('/assets/packages/static/openvk/img/faq_icons.png');background-position:0 -{28 * $i}px;cursor:pointer;" />
+                </div>
+            </div>
+            <br/><br/>
+
+            <input id="icon-number" type="hidden" name="icon" value="0" />
+            <div style="display:none;" id="prev-icon">0</div>
+            <input type="hidden" name="hash" value="{$csrfToken}" />
+            <input type="submit" value="{_create}" class="button" style="margin-left: 70%;" /><br /><br />
+        </center>
+    </form>
+    <script>
+    const icon_number_elem = document.getElementById("icon-number");
+    const prev_icon = document.getElementById("prev-icon");
+
+    function onIconClick(number) {
+        icon_number_elem.value = number;
+        document.getElementById("icon-" + prev_icon.innerHTML).style.border = "none";
+        prev_icon.innerHTML = number;
+        document.getElementById("icon-" + number).style.border = "3px solid red";
+    }
+    </script>
+{/block}

Web/Presenters/templates/Support/Index.xml

@@ -49,7 +49,57 @@
     {/if}
 
     {if $isMain}
+        <script>
+            function onLanguageSelectChanged(e) {
+                window.location.href = "/support?lang=" + e.value;
+            }
+        </script>
         <h4>{_support_faq}</h4><br />
+        <div n:if="$canEditFAQ" style="display:flex;justify-content:space-between;">
+            <div>
+                {_create}
+                <a href="/new_faq_cat?lang={$activeLang}">{_support_category_acc}</a>
+                ·
+                <a href="/new_faq?lang={$activeLang}">{_support_article_acc}</a>
+            </div>
+            <table cellspacing="7" cellpadding="0" border="0">
+            <tr>
+                <td width="120" valign="top">
+                    <span class="nobold">{_support_language}: </span>
+                </td>
+                <td>
+                    <select name="language" onchange="onLanguageSelectChanged(this)">
+                        <option
+                                n:attr="selected => $language['code'] === $activeLang"
+                                n:foreach="$languages as $language"
+                                value="{$language['code']}"
+                        >[{$language["code"]}] {$language["native_name"]}</option>
+                    </select>
+                </td>
+            </tr>
+            </table>
+        </div>
+        <div style="display:grid;grid-template-columns: repeat(2, 1fr);row-gap:16px;">
+            <div n:foreach="$categories as $category" href="/faqs{$category->getId()}">
+                <h4 style="display:flex;line-height:28px;gap:8px;padding:8px;max-width:85%;">
+                    <div style="width:28px;height:28px;border-radius:3px;background:url('/assets/packages/static/openvk/img/faq_icons.png');background-position:0 -{$category->getIconBackgroundPosition()}px;"/>
+                    <a href="/faqs{$category->getId()}">{$category->getTitle()}</a>
+                </h4>
+                {var $articles = iterator_to_array($category->getArticles(3, $canEditFAQ))}
+                <ul n:if="count($articles) > 0" style="padding-inline-start:18px;">
+                    <li n:foreach="$articles as $article">
+                        <a href="/faq{$article->getId()}" style="display:block;">
+                            <h4 style="display:inherit;padding:8px;border:none;">{$article->getTitle()}</h4>
+                        </a>
+                    </li>
+                </ul>
+                <center n:if="count($articles) === 0" style="padding: 30px;">
+                    <img src="/assets/packages/static/openvk/img/sad.png" height="45"/>
+                    <div style="margin-top: 8px;">{_support_empty}</div>
+                </center>
+            </div>
+        </div>
+        <br/><br/>
         <div n:foreach="$faq as $section" class="faq">
             <div id="faqhead">{$section[0]}</div>
             <div id="faqcontent">{$section[1]|noescape}</div>

Web/routes.yml

@@ -43,6 +43,18 @@ routes:
       handler: "About->donate"
     - url: "/kb/{slug}"
       handler: "Support->knowledgeBaseArticle"
+    - url: "/faq{num}"
+      handler: "Support->FAQArticle"
+    - url: "/faqs{num}"
+      handler: "Support->FAQCategory"
+    - url: "/new_faq"
+      handler: "Support->FAQNewArticle"
+    - url: "/new_faq_cat"
+      handler: "Support->FAQNewCategory"
+    - url: "/al_helpdesk/{num}/delete"
+      handler: "Support->FAQDeleteArticle"
+    - url: "/al_helpdesk_cat/{num}/delete"
+      handler: "Support->FAQDeleteCategory"
     - url: "/about:{?!productName}"
       handler: "About->version"
       placeholders:

install/sqls/00038-faq.sql

@@ -0,0 +1,37 @@
+CREATE TABLE `faq_categories`
+(
+    `id`              bigint(20) UNSIGNED NOT NULL,
+    `title`           tinytext            NOT NULL,
+    `for_agents_only` tinyint(1) DEFAULT NULL,
+    `icon`            int(11)             NOT NULL,
+    `language`        varchar(255)        NOT NULL,
+    `deleted`         tinyint(1) DEFAULT 0
+) ENGINE = InnoDB
+  DEFAULT CHARSET = utf8mb4;
+
+ALTER TABLE `faq_categories`
+    ADD PRIMARY KEY (`id`);
+
+ALTER TABLE `faq_categories`
+    MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT;
+COMMIT;
+
+CREATE TABLE `faq_articles`
+(
+    `id`               bigint(20) UNSIGNED NOT NULL,
+    `category`         bigint(20) UNSIGNED DEFAULT NULL,
+    `title`            mediumtext          NOT NULL,
+    `text`             longtext            NOT NULL,
+    `users_can_see`    tinyint(1)          DEFAULT NULL,
+    `unlogged_can_see` tinyint(1)          DEFAULT NULL,
+    `language`         varchar(255)        NOT NULL,
+    `deleted`          tinyint(1)          DEFAULT 0
+) ENGINE = InnoDB
+  DEFAULT CHARSET = utf8mb4;
+
+ALTER TABLE `faq_articles`
+    ADD PRIMARY KEY (`id`);
+
+ALTER TABLE `faq_articles`
+    MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT;
+COMMIT;

locales/en.strings

@@ -913,6 +913,32 @@
 "banned_in_support_1" = "Sorry, <b>$1</b>, but now you can't create tickets.";
 "banned_in_support_2" = "And the reason for this is simple: <b>$1</b>. Unfortunately, this time we had to take away this opportunity from you forever.";
 
+"support_article" = "Article";
+"support_edit_mode" = "Editing";
+"support_faq_title_placeholder" = "A long time ago,";
+"support_faq_text_placeholder" = "In a galaxy far, far away...";
+"support_unlogged_can_see" = "Unauthorized users can see";
+"support_users_can_see" = "Users can see";
+"support_category" = "Category";
+"support_faq_category" = "FAQ Category";
+"support_edit" = "edit";
+"support_add_article" = "article";
+"support_empty" = "There's nothing here yet";
+"support_for_agents_only" = "Only for agents";
+"support_icon_number" = "Icon number";
+"support_create_article" = "Create an article";
+"support_create_category" = "Create a category";
+"support_new_article" = "New article";
+"support_new_category" = "New category";
+"support_article_acc" = "an article";
+"support_category_acc" = "a category";
+"support_language" = "Language";
+"support_category_not_specified" = "You didn't specify a category";
+"support_cant_change_lang_no_cats" = "In this localization, not a single category has been created yet to which the article could be moved";
+"support_copy" = "copy";
+"support_delete_articles" = "Delete articles";
+"support_copy_articles" = "Copy with articles";
+
 /* Invite */
 
 "invite" = "Invite";

locales/ru.strings

@@ -841,6 +841,31 @@
 "ticket_changed_comment" = "Изменения вступят силу через несколько секунд.";
 "banned_in_support_1" = "Извините, <b>$1</b>, но теперь вам нельзя создавать обращения.";
 "banned_in_support_2" = "А причина этому проста: <b>$1</b>. К сожалению, на этот раз нам пришлось отобрать у вас эту возможность навсегда.";
+"support_article" = "Статья";
+"support_edit_mode" = "Редактирование";
+"support_faq_title_placeholder" = "Давным-давно,";
+"support_faq_text_placeholder" = "В далёкой-далёкой галактике...";
+"support_unlogged_can_see" = "Могут видеть неавторизованные";
+"support_users_can_see" = "Могут видеть пользователи";
+"support_category" = "Категория";
+"support_faq_category" = "Категория FAQ";
+"support_edit" = "редактировать";
+"support_add_article" = "статья";
+"support_empty" = "Здесь пока ничего нет";
+"support_for_agents_only" = "Только для агентов";
+"support_icon_number" = "Номер иконки";
+"support_create_article" = "Создать статью";
+"support_create_category" = "Создать категорию";
+"support_new_article" = "Новая статья";
+"support_new_category" = "Новая категория";
+"support_article_acc" = "статью";
+"support_category_acc" = "категорию";
+"support_language" = "Язык";
+"support_category_not_specified" = "Вы не указали категорию";
+"support_cant_change_lang_no_cats" = "В этой локализации еще не создано ни одной категории, в которую можно было бы переместить статью";
+"support_copy" = "дублировать";
+"support_delete_articles" = "Удалить статьи";
+"support_copy_articles" = "Копировать со статьями";
 
 /* Invite */