diff --git a/Web/Presenters/SupportPresenter.php b/Web/Presenters/SupportPresenter.php
index 5ed04efc..ac680ff7 100644
--- a/Web/Presenters/SupportPresenter.php
+++ b/Web/Presenters/SupportPresenter.php
@@ -181,7 +181,7 @@ final class SupportPresenter extends OpenVKPresenter
                 $comment = new TicketComment;
                 $comment->setUser_id($this->user->id);
                 $comment->setUser_type(1);
-                $comment->setText('Здравствуйте, '.$ticket->getUser()->getFirstName().'!<br></br>'.$this->postParam("text").'<br></br>С уважением,<br/> Команда поддержки OpenVK.');
+                $comment->setText($this->postParam("text"));
                 $comment->setTicket_id($id);
                 $comment->setCreated(time());
                 $comment->save();
diff --git a/Web/Presenters/templates/Support/AnswerTicket.xml b/Web/Presenters/templates/Support/AnswerTicket.xml
index 200b8ca2..2e063f4a 100644
--- a/Web/Presenters/templates/Support/AnswerTicket.xml
+++ b/Web/Presenters/templates/Support/AnswerTicket.xml
@@ -40,6 +40,7 @@
 </div>
 <br/>
 <p n:if="!$comments">Комментарии отсутствуют</p>
+{var $printedSupportGreeting = false}
 <table n:foreach="$comments as $comment" border="0" style="font-size: 11px;" class="post">
    <tbody>
       <tr>
@@ -82,12 +83,26 @@
             {/if}
             <div class="post-content" id="{$comment->getId()}">
                <div class="text" id="text{$comment->getId()}">
-                      {$comment->getText()|noescape}
+                   {if $comment->getUType() === 1 && !$printedSupportGreeting)
+                       {var $printedSupportGreeting = true}
+                       {_support_greeting_hi}, {$ticket->getUser()->getFullName()}!
+                       <br/>
+                       <br/>
+                       
+                       {$comment->getText()|noescape}
+                       <br/>
+                       <br/>
+                       
+                       {_support_greeting_regargs} {=OPENVK_ROOT_CONF["openvk"]["appearance"]["name"]}.
+                   {else}
+                       {$comment->getText()|noescape}
+                   {/if}
                </div>
+               
                {if $comment->getUType() === 0}
-               <div class="post-menu">
-                  <a href="/support/comment/{$comment->getId()}/delete">Удалить</a>
-               </div>
+                <div class="post-menu">
+                    <a href="/support/comment/{$comment->getId()}/delete">Удалить</a>
+                </div>
                {/if}
             </div>
          </td>
diff --git a/Web/Presenters/templates/Support/View.xml b/Web/Presenters/templates/Support/View.xml
index 8031378c..a9fcaf29 100644
--- a/Web/Presenters/templates/Support/View.xml
+++ b/Web/Presenters/templates/Support/View.xml
@@ -39,6 +39,7 @@
 {/if}
 </br>
 <p n:if="!$comments">Комментарии отсутствуют</p>
+{var $printedSupportGreeting = false}
 <table n:foreach="$comments as $comment" border="0" style="font-size: 11px;" class="post">
    <tbody>
       <tr>
@@ -74,7 +75,20 @@
             {/if}
             <div class="post-content" id="{$comment->getId()}">
                <div class="text" id="text{$comment->getId()}">
-                      {$comment->getText()|noescape}
+                   {if $comment->getUType() === 1 && !$printedSupportGreeting)
+                       {var $printedSupportGreeting = true}
+                       {_support_greeting_hi}, {$ticket->getUser()->getFullName()}!
+                       <br/>
+                       <br/>
+                       
+                       {$comment->getText()|noescape}
+                       <br/>
+                       <br/>
+                       
+                       {_support_greeting_regargs} {=OPENVK_ROOT_CONF["openvk"]["appearance"]["name"]}.
+                   {else}
+                       {$comment->getText()|noescape}
+                   {/if}
                </div>
                {if $comment->getUType() === 0}
                <div class="post-menu">
diff --git a/install/sqls/00012-support-better-greetings.sql b/install/sqls/00012-support-better-greetings.sql
new file mode 100644
index 00000000..db41733f
--- /dev/null
+++ b/install/sqls/00012-support-better-greetings.sql
@@ -0,0 +1 @@
+UPDATE `tickets_comments` SET `text`=REGEXP_REPLACE(`text`, "(?:Здравствуйте, [^!]*!<br><\/br>|<br><\/br>С уважением,<br\/> Команда поддержки OpenVK.)", "") WHERE 1=1;
diff --git a/locales/ru.strings b/locales/ru.strings
index 1dc14563..7e175268 100644
--- a/locales/ru.strings
+++ b/locales/ru.strings
@@ -528,6 +528,9 @@
 "coins_many" = "$1 голосов";
 "coins_other" = "$1 голосов";
 
+"support_greeting_hi" = "Здравствуйте";
+"support_greeting_regargs" = "С уважением,<br/>команда поддержки";
+
 "comment" = "Комментарий";
 "sender" = "Отправитель";