Карточка Агента Поддержки (#717)

2024-09-21 16:38:26 +03:00 · 2022-11-08 00:36:07 +03:00 · 2022-11-08 00:36:07 +03:00 · 1eb74bbafd
commit 1eb74bbafd
parent 882b2e5d39
14 changed files with 272 additions and 7 deletions
--- a/Web/Models/Entities/SupportAgent.php
+++ b/Web/Models/Entities/SupportAgent.php
@ -0,0 +1,39 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Entities;
+use openvk\Web\Models\Repositories\Users;
+use openvk\Web\Models\RowModel;
+
+class SupportAgent extends RowModel
+{
+    protected $tableName = "support_names";
+
+    function getAgentId(): int
+    {
+        return $this->getRecord()->agent;
+    }
+
+    function getName(): ?string
+    {
+        return $this->getRecord()->name;
+    }
+
+    function getCanonicalName(): string
+    {
+        return $this->getName();
+    }
+
+    function getAvatarURL(): ?string
+    {
+        return $this->getRecord()->icon;
+    }
+
+    function isShowNumber(): int
+    {
+        return $this->getRecord()->numerate;
+    }
+
+    function getRealName(): string
+    {
+        return (new Users)->get($this->getAgentId())->getCanonicalName();
+    }
+}
--- a/Web/Models/Entities/TicketComment.php
+++ b/Web/Models/Entities/TicketComment.php
@ -42,7 +42,7 @@ class TicketComment extends RowModel
        
        $alias = $this->getSupportAlias();
        if(!$alias)
-            return OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["supportName"] . " №" . $this->getAgentNumber();
+            return tr("helpdesk_agent") . " #" . $this->getAgentNumber();
        
        $name = $alias->getName();
        if($alias->shouldAppendNumber())
--- a/Web/Models/Repositories/SupportAgents.php
+++ b/Web/Models/Repositories/SupportAgents.php
@ -0,0 +1,32 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Repositories;
+use Nette\Database\Table\ActiveRow;
+use Chandler\Database\DatabaseConnection;
+use openvk\Web\Models\Entities\{User, SupportAgent};
+
+class SupportAgents
+{
+    private $context;
+    private $tickets;
+
+    function __construct()
+    {
+        $this->context = DatabaseConnection::i()->getContext();
+        $this->agents  = $this->context->table("support_names");
+    }
+
+    private function toAgent(?ActiveRow $ar)
+    {
+        return is_null($ar) ? NULL : new SupportAgent($ar);
+    }
+
+    function get(int $id): ?SupportAgent
+    {
+        return $this->toAgent($this->agents->where("agent", $id)->fetch());
+    }
+
+    function isExists(int $id): bool
+    {
+        return !is_null($this->get($id));
+    }
+}
--- a/Web/Models/Repositories/TicketComments.php
+++ b/Web/Models/Repositories/TicketComments.php
@ -28,5 +28,12 @@ class TicketComments
            return NULL;
    }

+    function getCountByAgent(int $agent_id, int $mark = NULL): int
+    {
+        $filter = ['user_id' => $agent_id, 'user_type' => 1];
+        $mark && $filter['mark'] = $mark;
+        return sizeof($this->comments->where($filter));
+    }
+   
    use \Nette\SmartObject;
 }
--- a/Web/Presenters/SupportPresenter.php
+++ b/Web/Presenters/SupportPresenter.php
@ -1,7 +1,7 @@
 <?php declare(strict_types=1);
 namespace openvk\Web\Presenters;
-use openvk\Web\Models\Entities\{Ticket, TicketComment};
-use openvk\Web\Models\Repositories\{Tickets, Users, TicketComments};
+use openvk\Web\Models\Entities\{SupportAgent, Ticket, TicketComment};
+use openvk\Web\Models\Repositories\{Tickets, Users, TicketComments, SupportAgents};
 use openvk\Web\Util\Telegram;
 use Chandler\Session\Session;
 use Chandler\Database\DatabaseConnection;
@ -342,4 +342,58 @@ final class SupportPresenter extends OpenVKPresenter
        $user->save();
        $this->returnJson([ "success" => true ]);
    }
+
+    function renderAgent(int $id): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        $support_names = new SupportAgents;
+
+        if(!$support_names->isExists($id))
+            $this->template->mode = "edit";
+
+        $this->template->agent_id    = $id;
+        $this->template->mode        = in_array($this->queryParam("act"), ["info", "edit"]) ? $this->queryParam("act") : "info";
+        $this->template->agent       = $support_names->get($id) ?? NULL;
+        $this->template->counters    = [
+          "all"    => (new TicketComments)->getCountByAgent($id),
+          "good"   => (new TicketComments)->getCountByAgent($id, 1),
+          "bad"    => (new TicketComments)->getCountByAgent($id, 2)
+        ];
+
+        if($id != $this->user->identity->getId())
+            if ($support_names->isExists($id))
+                $this->template->mode = "info";
+            else
+                $this->redirect("/support/agent" . $this->user->identity->getId());
+    }
+
+    function renderEditAgent(int $id): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+        $this->assertNoCSRF();
+
+        $support_names = new SupportAgents;
+        $agent = $support_names->get($id);
+
+        if($agent)
+            if($agent->getAgentId() != $this->user->identity->getId()) $this->flashFail("err", tr("error"), tr("forbidden"));
+
+        if ($support_names->isExists($id)) {
+            $agent = $support_names->get($id);
+            $agent->setName($this->postParam("name") ?? tr("helpdesk_agent"));
+            $agent->setNumerate((int) $this->postParam("number") ?? NULL);
+            $agent->setIcon($this->postParam("avatar"));
+            $agent->save();
+            $this->flashFail("succ", "Успех", "Профиль отредактирован.");
+        } else {
+            $agent = new SupportAgent;
+            $agent->setAgent($this->user->identity->getId());
+            $agent->setName($this->postParam("name") ?? tr("helpdesk_agent"));
+            $agent->setNumerate((int) $this->postParam("number") ?? NULL);
+            $agent->setIcon($this->postParam("avatar"));
+            $agent->save();
+            $this->flashFail("succ", "Успех", "Профиль создан. Теперь пользователи видят Ваши псевдоним и аватарку вместо стандартных аватарки и номера.");
+        }
+    }
 }
--- a/Web/Presenters/templates/@layout.xml
+++ b/Web/Presenters/templates/@layout.xml
@ -138,7 +138,7 @@
                            {var $menuLinksAvaiable   = sizeof(OPENVK_ROOT_CONF['openvk']['preferences']['menu']['links']) > 0 && $thisUser->getLeftMenuItemStatus('links')}
                            <div n:if="$canAccessAdminPanel || $canAccessHelpdesk || $menuLinksAvaiable" class="menu_divider"></div>
                            <a href="/admin" class="link" n:if="$canAccessAdminPanel" title="{_admin} [Alt+Shift+A]" accesskey="a">{_admin}</a>
-                            <a href="/support/tickets" class="link" n:if="$canAccessHelpdesk">Helpdesk
+                            <a href="/support/tickets" class="link" n:if="$canAccessHelpdesk">{_helpdesk}
                                {if $helpdeskTicketNotAnsweredCount > 0}
                                    (<b>{$helpdeskTicketNotAnsweredCount}</b>)
                                {/if}
--- a/Web/Presenters/templates/Support/Agent.xml
+++ b/Web/Presenters/templates/Support/Agent.xml
@ -0,0 +1,92 @@
+{extends "../@layout.xml"}
+
+{block header}
+    {_helpdesk_agent_card}
+{/block}
+
+{block content}
+{var $isInfo = $mode === "info"}
+{var $isEdit = $mode === "edit"}
+
+{if $agent != NULL}
+<div class="left_small_block">
+    <img src="{$agent->getAvatarURL()}" style="width:100%;" />
+    <div class="profile_links">
+        <div n:if="$agent_id == $thisUser->getId()" id="profile_link" style="width: 194px;">
+            <a href="?act=edit" class="link">{_edit_page}</a>
+        </div>
+    </div>
+</div>
+<div class="right_big_block">
+    <div class="page_info">
+        <div class="accountInfo clearFix">
+            <a href="/id{$agent->getAgentId()}">
+                <div class="profileName" style="display: flex;">
+                    <h2>{$agent->getCanonicalName()}</h2>
+                    <span class="nobold">&nbsp; ({$agent->getRealName()})</span>
+                </div>
+            </a>
+        </div>
+        <div style="display: flex; justify-content: space-between; padding: 10px; font-size: 12px;">
+            <div style="text-align: center;">
+                <div>
+                    <b style="color: green;">{$counters["good"]}</b>
+                </div>
+                <div>{_helpdesk_positive_answers}</div>
+            </div>
+            <div style="text-align: center;">
+                <div>
+                    <b style="color: red;">{$counters["bad"]}</b>
+                </div>
+                <div>{_helpdesk_negative_answers}</div>
+            </div>
+            <div style="text-align: center;">
+                <div>
+                    <b>{$counters["all"]}</b>
+                </div>
+                <div>{_helpdesk_all_answers}</div>
+            </div>
+        </div>
+        {if $isEdit}
+            <h4>{_edit}</h4>
+            <br/>
+            <form method="post" action="/support/agent{$agent_id}/edit">
+                <label for="name">{_helpdesk_showing_name}</label>
+                <input name="name" type="text" value="{$agent->getCanonicalName()}" placeholder="{_helpdesk_agent} #777" />
+                <br/><br/>
+                <label for="number">{_helpdesk_show_number}?</label>
+                {$agent->isShowNumber()}
+                <select name="number">
+                    <option value="1" n:attr="selected => $agent->isShowNumber() === 1 ? true : false">{_yes}</option>
+                    <option value="0" n:attr="selected => $agent->isShowNumber() === 0 ? true : false">{_no}</option>
+                </select>
+                <br/><br/>
+                <label for="number">{_avatar}</label>
+                <input name="avatar" type="text" value="{$agent->getAvatarURL()}" placeholder="{_helpdesk_avatar_url}" />
+                <input type="hidden" value="{$csrfToken}" name="hash" />
+                <br/><br/>
+                <input type="submit" class="button" value="{_save}" />
+            </form>
+        {/if}
+    </div>
+</div>
+{else}
+    <h4>Создать</h4>
+    <br/>
+        <form method="post" action="/support/agent{$agent_id}/edit">
+            <label for="name">{_helpdesk_showing_name}</label>
+            <input name="name" type="text" placeholder="{_helpdesk_agent} #777" />
+            <br/><br/>
+            <label for="number">{_helpdesk_show_number}?</span></label>
+            <select name="number">
+                <option value="1">{_yes}</option>
+                <option value="0">{_no}</option>
+            </select>
+            <br/><br/>
+            <label for="number">{_avatar}</label>
+            <input name="avatar" type="text" placeholder="{_helpdesk_avatar_url}" />
+            <input type="hidden" value="{$csrfToken}" name="hash" />
+            <input type="submit" class="button" value="{_save}" />
+        </form>
+{/if}
+{/block}
--- a/Web/Presenters/templates/Support/AnswerTicket.xml
+++ b/Web/Presenters/templates/Support/AnswerTicket.xml
@ -66,7 +66,7 @@
                        </div>
                    {elseif ($comment->getUType() === 1)}
                        <div class="post-author">
-                            <a><b>{$comment->getAuthorName()}</b></a>
+                            <a n:attr="href => $thisUser->getChandlerUser()->can('write')->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0) ? '/support/agent' . $comment->getUser()->getId() : ''"><b>{$comment->getAuthorName()}</b></a>
                            {if $thisUser->getChandlerUser()->can("write")->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0)}
                                <a href="{$comment->getUser()->getURL()}">
                                    <span class="nobold">
--- a/Web/Presenters/templates/Support/Index.xml
+++ b/Web/Presenters/templates/Support/Index.xml
@ -22,7 +22,6 @@
                <a n:attr="id => ($isNew ? 'act_tab_a' : 'ki')" href="/support?act=new">{_support_new}</a>
            </div>
        </div>
-        
        <br />
        
        {if $isNew}
--- a/Web/Presenters/templates/Support/List.xml
+++ b/Web/Presenters/templates/Support/List.xml
@ -18,6 +18,9 @@
    <div n:attr="id => ($act === 'closed' ? 'activetabs' : 'ki')" class="tab">
        <a n:attr="id => ($act === 'closed' ? 'act_tab_a' : 'ki')" href="?act=closed">{_support_closed}</a>
    </div>
+    <div class="tab">
+        <a href="/support/agent{$thisUser->getId()}">Мой профиль</a>
+    </div>
 {/block}

 {* BEGIN ELEMENTS DESCRIPTION *}
--- a/Web/routes.yml
+++ b/Web/routes.yml
@ -31,6 +31,10 @@ routes:
      handler: "Comment->makeComment"
    - url: "/support/delete/{num}"
      handler: "Support->delete"
+    - url: "/support/agent{num}"
+      handler: "Support->agent"
+    - url: "/support/agent{num}/edit"
+      handler: "Support->editAgent"
    - url: "/language"
      handler: "About->language"
    - url: "/language/{text}.js"
--- a/install/sqls/00032-agent-card.sql
+++ b/install/sqls/00032-agent-card.sql
@ -0,0 +1,15 @@
+
+CREATE TABLE `support_names` (
+    `id` bigint(20) UNSIGNED NOT NULL,
+    `agent` bigint(20) UNSIGNED NOT NULL,
+    `name` varchar(512) COLLATE utf8mb4_unicode_ci NOT NULL,
+    `icon` varchar(1024) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
+    `numerate` tinyint(1) NOT NULL DEFAULT 0
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
+
+ALTER TABLE `support_names`
+    ADD PRIMARY KEY (`id`);
+
+ALTER TABLE `support_names`
+    MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT;
+COMMIT;
--- a/locales/en.strings
+++ b/locales/en.strings
@ -1186,8 +1186,18 @@
 "url_is_banned_title" = "Link to a suspicious site";
 "url_is_banned_proceed" = "Follow the link";

-/* Chandler */
+/* Helpdesk */
+"helpdesk" = "Support";
+"helpdesk_agent" = "Support Agent";
+"helpdesk_agent_card" = "Agent Card";
+"helpdesk_positive_answers" = "positive answers";
+"helpdesk_negative_answers" = "negative answers";
+"helpdesk_all_answers" = "all answers";
+"helpdesk_showing_name" = "Display name";
+"helpdesk_show_number" = "Show the number";
+"helpdesk_avatar_url" = "Link to the avatar";

+/* Chandler */
 "c_user_removed_from_group" = "The user has been removed from the group";
 "c_permission_removed_from_group" = "The permission has been removed from the group";
 "c_group_removed" = "The group has been deleted.";
--- a/locales/ru.strings
+++ b/locales/ru.strings
@ -1244,6 +1244,16 @@
 "url_is_banned_title" = "Ссылка на подозрительный сайт";
 "url_is_banned_proceed" = "Перейти по ссылке";

+/* Helpdesk */
+"helpdesk" = "Поддержка";
+"helpdesk_agent" = "Агент Поддержки";
+"helpdesk_agent_card" = "Карточка агента";
+"helpdesk_positive_answers" = "положительных ответов";
+"helpdesk_negative_answers" = "отрицательных ответов";
+"helpdesk_all_answers" = "всего ответов";
+"helpdesk_showing_name" = "Отображаемое имя";
+"helpdesk_show_number" = "Показывать номер";
+"helpdesk_avatar_url" = "Ссылка на аватарку";
 /* Chandler */

 "c_user_removed_from_group" = "Пользователь был удалён из группы";