diff --git a/Web/Models/Entities/Ticket.php b/Web/Models/Entities/Ticket.php
index d66e08b1..1dea6e5d 100644
--- a/Web/Models/Entities/Ticket.php
+++ b/Web/Models/Entities/Ticket.php
@@ -43,7 +43,11 @@ class Ticket extends RowModel
     
     function getContext(): string
     {
-        return $this->getRecord()->text;
+        $text = $this->getRecord()->text;
+        $text = $this->formatLinks($text);
+        $text = $this->removeZalgo($text);
+        $text = nl2br($text);
+        return $text;
     }
     
     function getTime(): DateTime
@@ -70,4 +74,6 @@ class Ticket extends RowModel
     {
         return (new Users)->get($this->getRecord()->user_id);
     }
+
+    use Traits\TRichText;
 }
diff --git a/Web/Models/Entities/TicketComment.php b/Web/Models/Entities/TicketComment.php
index 28329cd7..35a0ce3f 100644
--- a/Web/Models/Entities/TicketComment.php
+++ b/Web/Models/Entities/TicketComment.php
@@ -59,12 +59,17 @@ class TicketComment extends RowModel
     
     function getContext(): string
     {
-        return $this->getRecord()->text;
+        $text = $this->getRecord()->text;
+        $text = $this->formatLinks($text);
+        $text = $this->removeZalgo($text);
+        $text = nl2br($text);
+        return $text;
     }
     
     function getTime(): DateTime
     {
         return new DateTime($this->getRecord()->created);
     }
-    
+
+    use Traits\TRichText;
 }