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Make support agents identifiable

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This commit is contained in:
Alma Armas 2020-07-16 20:09:48 +00:00
parent 606a61c7b3
commit 9a99aeb3fc
3 changed files with 49 additions and 6 deletions
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29
Web/Models/Entities/TicketComment.php
View file

@ -28,6 +28,35 @@ class TicketComment extends RowModel
return (new Users)->get($this->getRecord()->user_id);
}
function getAgentNumber(): ?string
{
if($this->getUType() === 0)
return NULL;
$salt = "kiraMiki";
$hash = $this->getUser()->getId() . CHANDLER_ROOT_CONF["security"]["secret"] . $salt;
$hash = hexdec(substr(hash("adler32", $hash), 0, 3));
$hash = ceil(($hash * 999) / 4096); # proportionalize to 0-999
return str_pad((string) $hash, 3, "0", STR_PAD_LEFT);
}
function getColorRotation(): ?int
{
if(is_null($agent = $this->getAgentNumber()))
return NULL;
$agent = (int) $agent;
$rotation = $agent > 500 ? ( ($agent * 360) / 999 ) : $agent; # cap at 360deg
$values = [0, 45, 160, 220, 310, 345]; # good looking colors
usort($values, function($x, $y) use ($rotation) {
# find closest
return abs($x - $rotation) - abs($y - $rotation);
});
return array_shift($values);
}
function getContext(): string
{
return $this->getRecord()->text;

20
Web/Presenters/templates/Support/AnswerTicket.xml
View file

@ -49,7 +49,9 @@
</td>
{else}
<td width="54" valign="top">
<img src="https://avatars.mds.yandex.net/get-zen_doc/164147/pub_5b60816e2dc67000a862253e_5b6081d4e9151400a9f48625/scale_1200" width="50">
<img
src="https://avatars.mds.yandex.net/get-zen_doc/164147/pub_5b60816e2dc67000a862253e_5b6081d4e9151400a9f48625/scale_1200"
style="max-width: 50px; filter: hue-rotate({$comment->getColorRotation()}deg);" />
</td>
{/if}
<td width="645" valign="top">
@ -62,9 +64,19 @@
</div>
{elseif ($comment->getUType() === 1)}
<div class="post-author">
<a href="#"><b>
{=OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["supportName"]}
</b></a> написал<br>
<a href="javascript:false">
<b>
{=OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["supportName"]} №{$comment->getAgentNumber()}
</b>
</a>
{if $thisUser->getChandlerUser()->can("write")->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0)}
<a href="{$comment->getUser()->getURL()}">
<span class="nobold">
({$comment->getUser()->getFirstName()} {iconv_substr($comment->getUser()->getLastName(), 0, 1)}.)
</span>
</a>
{/if}
написал<br>
<a href="#" class="date">{$comment->getTime()}</a>
</div>
{/if}

6
Web/Presenters/templates/Support/View.xml
View file

@ -48,7 +48,9 @@
</td>
{else}
<td width="54" valign="top">
<img src="https://avatars.mds.yandex.net/get-zen_doc/164147/pub_5b60816e2dc67000a862253e_5b6081d4e9151400a9f48625/scale_1200" width="50">
<img
src="https://avatars.mds.yandex.net/get-zen_doc/164147/pub_5b60816e2dc67000a862253e_5b6081d4e9151400a9f48625/scale_1200"
style="max-width: 50px; filter: hue-rotate({$comment->getColorRotation()}deg);" />
</td>
{/if}
<td width="645" valign="top">
@ -62,7 +64,7 @@
{elseif ($comment->getUType() === 1)}
<div class="post-author">
<a href="#"><b>
{=OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["supportName"]}
{=OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["supportName"]} №{$comment->getAgentNumber()}
</b></a> написал<br>
<a href="#" class="date">{$comment->getTime()}</a>
</div>