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Support: Allow users to rate support answers (#342)

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* New feature: users can rate support answers

Now users can rate support answers. They will see links "This is good answer" and "This is bad answer", like it was in original VK.
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n1rwana 2021-12-15 01:56:23 +03:00 committed by GitHub
parent 6d14f03573
commit a082d84d54
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GPG key ID: 4AEE18F83AFDEB23
9 changed files with 129 additions and 5 deletions
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21
Web/Models/Entities/TicketComment.php
View file

@ -108,5 +108,26 @@ class TicketComment extends RowModel
return false; # Кооостыыыль!!!
}
function getMark(): ?int
{
return $this->getRecord()->mark;
}
function isLikedByUser(): ?bool
{
$mark = $this->getMark();
switch ($mark) {
case 0:
return false;
break;
case 1:
return true;
break;
default:
return NULL;
break;
}
}
use Traits\TRichText;
}

9
Web/Models/Repositories/TicketComments.php
View file

@ -48,6 +48,15 @@ class TicketComments
// {
// return $this->toTicket($this->tickets->get($id));
// }
function get(int $id): ?TicketComment
{
$comment = $this->comments->get($id);;
if (!is_null($comment))
return new TicketComment($comment);
else
return NULL;
}
use \Nette\SmartObject;
}

21
Web/Presenters/SupportPresenter.php
View file

@ -225,4 +225,23 @@ final class SupportPresenter extends OpenVKPresenter
$this->template->heading = $heading;
$this->template->content = $parser->parse($content);
}
}
function renderRateAnswer(int $id, int $mark): void
{
$this->willExecuteWriteAction();
$this->assertUserLoggedIn();
$comment = $this->comments->get($id);
if($this->user->id !== $this->tickets->get($comment->getTicketId())->getUser()->getId())
exit(header("HTTP/1.1 403 Forbidden"));
if($mark === 1 || $mark === 2)
header("HTTP/1.1 200 OK");
else
exit(header("HTTP/1.1 400 Bad Request"));
$comment->setMark($mark);
$comment->save();
}
}

12
Web/Presenters/templates/Support/AnswerTicket.xml
View file

@ -109,6 +109,18 @@
<a href="/support/comment/{$comment->getId()}/delete">{_delete}</a>
</div>
{/if}
{if $comment->getUType() === 1}
<div class="post-menu">
<strong>
{if $comment->isLikedByUser()}
{_support_good_answer_agent}
{else}
{_support_bad_answer_agent}
{/if}
</strong>
</div>
{/if}
</div>
</td>
</tr>

48
Web/Presenters/templates/Support/View.xml
View file

@ -6,6 +6,27 @@
{/block}
{block content}
<script>
function markAnswer(id, mark) {
let url = "/support/comment/" + id + "/rate/" + mark;
$.ajax(url, {
error: errorHandler,
success: success(id, mark)
});
}
function success(id, mark) {
if(mark == 1) {
document.getElementById("markText-" + id).innerHTML = {_support_good_answer_user};
} else {
document.getElementById("markText-" + id).innerHTML = {_support_bad_answer_user};
}
}
function errorHandler(id, mark) {
document.getElementById("markText-" + id).innerHTML = {_error};
}
</script>
{if $ticket->isDeleted() == 0 }
<div class="post-author">
<a href="#" style="font-size:13px;">
@ -90,10 +111,29 @@
{$comment->getText()|noescape}
{/if}
</div>
{if $comment->getUType() === 0}
<div class="post-menu">
<a href="/support/comment/{$comment->getId()}/delete">{_delete}</a>
</div>
<div class="post-menu">
<a href="/support/comment/{$comment->getId()}/delete">{_delete}</a>
</div>
{/if}
{if $comment->getUType() === 1}
<div class="post-menu">
<strong id="markText-{$comment->getId()}">
{if $comment->isLikedByUser()}
{_support_good_answer_user}
{else}
{_support_bad_answer_user}
{/if}
</strong>
{if $comment->isLikedByUser() === null}
<a onClick="markAnswer({$comment->getId()}, 1)">{_support_rate_good_answer}</a>
|
<a onClick="markAnswer({$comment->getId()}, 2)">{_support_rate_bad_answer}</a>
{/if}
{/if}
</div>
{/if}
</div>
</td>
@ -101,4 +141,4 @@
</tbody>
</table>
{/if}
{/block}
{/block}

2
Web/routes.yml
View file

@ -17,6 +17,8 @@ routes:
handler: "Support->AnswerTicket"
- url: "/support/view/{num}"
handler: "Support->view"
- url: "/support/comment/{num}/rate/{num}"
handler: "Support->rateAnswer"
- url: "/al_comments.pl/create/support/{num}"
handler: "Support->makeComment"
- url: "/al_comments.pl/create/support/reply/{num}"

1
install/sqls/00014-helpdesk-answers-evaluvating.sql Normal file
View file

@ -0,0 +1 @@
ALTER TABLE `tickets_comments` ADD `mark` BOOLEAN NULL DEFAULT NULL;

10
locales/en.strings
View file

@ -565,6 +565,16 @@
"support_new_title" = "Enter the topic of your ticket";
"support_new_content" = "Describe the issue or suggestion";
"support_rate_good_answer" = "This is good answer";
"support_rate_bad_answer" = "This is bad answer";
"support_good_answer_user" = "You left a positive feedback.";
"support_bad_answer_user" = "You left a negative feedback.";
"support_good_answer_agent" = "User left a positive feedback.";
"support_bad_answer_agent" = "User left a negative feedback.";
"support_rated_good" = "You left a positive feedback about the answer.";
"support_rated_bad" = "You left a negative feedback about the answer.";
"wrong_parameters" = "Invalid request parameters.";
"comment" = "Comment";
"sender" = "Sender";

10
locales/ru.strings
View file

@ -590,6 +590,16 @@
"support_new_title" = "Введите тему вашего обращения";
"support_new_content" = "Опишите проблему или предложение";
"support_rate_good_answer" = "Это хороший ответ";
"support_rate_bad_answer" = "Это плохой ответ";
"support_good_answer_user" = "Вы оставили положительный отзыв.";
"support_bad_answer_user" = "Вы оставили негативный отзыв.";
"support_good_answer_agent" = "Пользователь оставил положительный отзыв";
"support_bad_answer_agent" = "Пользователь оставил негативный отзыв";
"support_rated_good" = "Вы оставили положительный отзыв об ответе.";
"support_rated_bad" = "Вы оставили негативный отзыв об ответе.";
"wrong_parameters" = "Неверные параметры запроса.";
"comment" = "Комментарий";
"sender" = "Отправитель";