Support: Allow users to rate support answers (#342)

* New feature: users can rate support answers

Now users can rate support answers. They will see links "This is good answer" and "This is bad answer", like it was in original VK.

Web/Models/Entities/TicketComment.php

@@ -108,5 +108,26 @@ class TicketComment extends RowModel
 		return false; # Кооостыыыль!!!
 	}
 
+    function getMark(): ?int
+    {
+        return $this->getRecord()->mark;
+    }
+
+    function isLikedByUser(): ?bool
+    {
+        $mark = $this->getMark();
+        switch ($mark) {
+            case 0:
+                return false;
+                break;
+            case 1:
+                return true;
+                break;
+            default:
+                return NULL;
+                break;
+        }
+    }
+
     use Traits\TRichText;
 }

Web/Models/Repositories/TicketComments.php

@@ -48,6 +48,15 @@ class TicketComments
     // {
     //     return $this->toTicket($this->tickets->get($id));
     // }
+
+    function get(int $id): ?TicketComment
+    {
+        $comment = $this->comments->get($id);;
+        if (!is_null($comment))
+            return new TicketComment($comment);
+        else
+            return NULL;
+    }
    
     use \Nette\SmartObject;
 }

Web/Presenters/SupportPresenter.php

@@ -225,4 +225,23 @@ final class SupportPresenter extends OpenVKPresenter
         $this->template->heading = $heading;
         $this->template->content = $parser->parse($content);
     }
-}
+
+    function renderRateAnswer(int $id, int $mark): void
+    {
+        $this->willExecuteWriteAction();
+        $this->assertUserLoggedIn();
+
+        $comment = $this->comments->get($id);
+
+        if($this->user->id !== $this->tickets->get($comment->getTicketId())->getUser()->getId())
+            exit(header("HTTP/1.1 403 Forbidden"));
+
+        if($mark === 1 || $mark === 2)
+            header("HTTP/1.1 200 OK");
+        else
+            exit(header("HTTP/1.1 400 Bad Request"));
+
+        $comment->setMark($mark);
+        $comment->save();
+    }
+}

Web/Presenters/templates/Support/AnswerTicket.xml

@@ -109,6 +109,18 @@
                     <a href="/support/comment/{$comment->getId()}/delete">{_delete}</a>
                 </div>
                {/if}
+               
+               {if $comment->getUType() === 1}
+                  <div class="post-menu">
+                      <strong>
+                        {if $comment->isLikedByUser()}
+                            {_support_good_answer_agent}
+                        {else}
+                            {_support_bad_answer_agent}
+                        {/if}
+                      </strong>
+                  </div>
+               {/if}
             </div>
          </td>
       </tr>

Web/Presenters/templates/Support/View.xml

@@ -6,6 +6,27 @@
 {/block}
 
 {block content}
+<script>
+  function markAnswer(id, mark) {
+    let url = "/support/comment/" + id + "/rate/" + mark;
+    $.ajax(url, {
+        error: errorHandler,
+        success: success(id, mark)
+    });
+  }
+
+  function success(id, mark) {
+      if(mark == 1) {
+          document.getElementById("markText-" + id).innerHTML = {_support_good_answer_user};
+      } else {
+          document.getElementById("markText-" + id).innerHTML = {_support_bad_answer_user};
+      }
+  }
+
+  function errorHandler(id, mark) {
+      document.getElementById("markText-" + id).innerHTML = {_error};
+  }
+</script>
 {if $ticket->isDeleted() == 0 }
 <div class="post-author">
     <a href="#" style="font-size:13px;">
@@ -90,10 +111,29 @@
                        {$comment->getText()|noescape}
                    {/if}
                </div>
+
                {if $comment->getUType() === 0}
-               <div class="post-menu">
+                <div class="post-menu">
-                  <a href="/support/comment/{$comment->getId()}/delete">{_delete}</a>
+                    <a href="/support/comment/{$comment->getId()}/delete">{_delete}</a>
-               </div>
+                </div>
+               {/if}
+
+               {if $comment->getUType() === 1}
+                 <div class="post-menu">
+                    <strong id="markText-{$comment->getId()}">
+                      {if $comment->isLikedByUser()}
+                        {_support_good_answer_user}
+                      {else}
+                        {_support_bad_answer_user}
+                      {/if}
+                    </strong>
+                    {if $comment->isLikedByUser() === null}
+                        <a onClick="markAnswer({$comment->getId()}, 1)">{_support_rate_good_answer}</a>
+                        |
+                        <a onClick="markAnswer({$comment->getId()}, 2)">{_support_rate_bad_answer}</a>
+                    {/if}
+                  {/if}
+                 </div>
                {/if}
             </div>
          </td>
@@ -101,4 +141,4 @@
    </tbody>
 </table>
 {/if}
-{/block}
+{/block}

Web/routes.yml

@@ -17,6 +17,8 @@ routes:
       handler: "Support->AnswerTicket"
     - url: "/support/view/{num}"
       handler: "Support->view"
+    - url: "/support/comment/{num}/rate/{num}"
+      handler: "Support->rateAnswer"
     - url: "/al_comments.pl/create/support/{num}"
       handler: "Support->makeComment"
     - url: "/al_comments.pl/create/support/reply/{num}"

install/sqls/00014-helpdesk-answers-evaluvating.sql

@@ -0,0 +1 @@
+ALTER TABLE `tickets_comments` ADD `mark` BOOLEAN NULL DEFAULT NULL;

locales/en.strings

@@ -565,6 +565,16 @@
 "support_new_title" = "Enter the topic of your ticket";
 "support_new_content" = "Describe the issue or suggestion";
 
+"support_rate_good_answer" = "This is good answer";
+"support_rate_bad_answer" = "This is bad answer";
+"support_good_answer_user" = "You left a positive feedback.";
+"support_bad_answer_user" = "You left a negative feedback.";
+"support_good_answer_agent" = "User left a positive feedback.";
+"support_bad_answer_agent" = "User left a negative feedback.";
+"support_rated_good" = "You left a positive feedback about the answer.";
+"support_rated_bad" = "You left a negative feedback about the answer.";
+"wrong_parameters" = "Invalid request parameters.";
+
 "comment" = "Comment";
 "sender" = "Sender";
 

locales/ru.strings

@@ -590,6 +590,16 @@
 "support_new_title" = "Введите тему вашего обращения";
 "support_new_content" = "Опишите проблему или предложение";
 
+"support_rate_good_answer" = "Это хороший ответ";
+"support_rate_bad_answer" = "Это плохой ответ";
+"support_good_answer_user" = "Вы оставили положительный отзыв.";
+"support_bad_answer_user" = "Вы оставили негативный отзыв.";
+"support_good_answer_agent" = "Пользователь оставил положительный отзыв";
+"support_bad_answer_agent" = "Пользователь оставил негативный отзыв";
+"support_rated_good" = "Вы оставили положительный отзыв об ответе.";
+"support_rated_bad" = "Вы оставили негативный отзыв об ответе.";
+"wrong_parameters" = "Неверные параметры запроса.";
+
 "comment" = "Комментарий";
 "sender" = "Отправитель";