{if $comment->getUType() === 1 && !$printedSupportGreeting)
{var $printedSupportGreeting = true}
{_support_greeting_hi}, {$ticket->getUser()->getFullName()}!
{$comment->getText()|noescape}
{_support_greeting_regargs} {=OPENVK_ROOT_CONF["openvk"]["appearance"]["name"]}. {else} {$comment->getText()|noescape} {/if}
{if $comment->getUType() === 0}
{/if}
{$comment->getText()|noescape}
{_support_greeting_regargs} {=OPENVK_ROOT_CONF["openvk"]["appearance"]["name"]}. {else} {$comment->getText()|noescape} {/if}