tickets = $tickets;
$this->comments = $ticketComments;
parent::__construct();
}
function renderIndex(): void
{
$this->assertUserLoggedIn();
$this->template->mode = in_array($this->queryParam("act"), ["faq", "new", "list"]) ? $this->queryParam("act") : "faq";
$tickets = $this->tickets->getTicketsByuId($this->user->id);
if($tickets)
$this->template->tickets = $tickets;
if($_SERVER["REQUEST_METHOD"] === "POST") {
if(!empty($this->postParam("name")) && !empty($this->postParam("text"))) {
$this->assertNoCSRF();
$this->willExecuteWriteAction();
$ticket = new Ticket;
$ticket->setType(0);
$ticket->setUser_id($this->user->id);
$ticket->setName($this->postParam("name"));
$ticket->setText($this->postParam("text"));
$ticket->setcreated(time());
$ticket->save();
$helpdeskChat = OPENVK_ROOT_CONF["openvk"]["credentials"]["telegram"]["helpdeskChat"];
if($helpdeskChat) {
$serverUrl = ovk_scheme(true) . $_SERVER["SERVER_NAME"];
$ticketText = ovk_proc_strtr($this->postParam("text"), 1500);
$telegramText = "π¬ ΠΠΎΠ²ΡΠΉ ΡΠΈΠΊΠ΅Ρ!\n\n";
$telegramText .= "{$ticket->getName()}\n";
$telegramText .= "$ticketText\n\n";
$telegramText .= "ΠΠ²ΡΠΎΡ: {$ticket->getUser()->getCanonicalName()} ({$ticket->getUser()->getRegistrationIP()})\n";
Telegram::send($helpdeskChat, $telegramText);
}
header("HTTP/1.1 302 Found");
header("Location: /support/view/" . $ticket->getId());
} else {
$this->flashFail("err", "ΠΡΠΈΠ±ΠΊΠ°", "ΠΡ Π½Π΅ Π²Π²Π΅Π»ΠΈ ΠΈΠΌΡ ΠΈΠ»ΠΈ ΡΠ΅ΠΊΡΡ");
}
}
}
function renderList(): void
{
$this->assertUserLoggedIn();
$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
$act = $this->queryParam("act") ?? "open";
switch($act) {
default:
case "open":
$state = 0;
break;
case "answered":
$state = 1;
break;
case "closed":
$state = 2;
}
$this->template->act = $act;
$this->template->page = (int) ($this->queryParam("p") ?? 1);
$this->template->count = $this->tickets->getTicketCount($state);
$this->template->iterator = $this->tickets->getTickets($state, $this->template->page);
}
function renderView(int $id): void
{
$this->assertUserLoggedIn();
$ticket = $this->tickets->get($id);
$ticketComments = $this->comments->getCommentsById($id);
if(!$ticket || $ticket->isDeleted() != 0 || $ticket->getUserId() !== $this->user->id) {
$this->notFound();
} else {
$this->template->ticket = $ticket;
$this->template->comments = $ticketComments;
$this->template->id = $id;
}
}
function renderDelete(int $id): void
{
$this->assertUserLoggedIn();
$this->willExecuteWriteAction();
if(!empty($id)) {
$ticket = $this->tickets->get($id);
if(!$ticket || $ticket->isDeleted() != 0 || $ticket->getUserId() !== $this->user->id && !$this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0)) {
$this->notFound();
} else {
header("HTTP/1.1 302 Found");
if($ticket->getUserId() !== $this->user->id && $this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0))
header("Location: /support/tickets");
else
header("Location: /support");
$ticket->delete();
}
}
}
function renderMakeComment(int $id): void
{
$ticket = $this->tickets->get($id);
if($ticket->isDeleted() === 1 || $ticket->getType() === 2 || $ticket->getUserId() !== $this->user->id) {
header("HTTP/1.1 403 Forbidden");
header("Location: /support/view/" . $id);
exit;
}
if($_SERVER["REQUEST_METHOD"] === "POST") {
if(!empty($this->postParam("text"))) {
$ticket->setType(0);
$ticket->save();
$this->assertNoCSRF();
$this->willExecuteWriteAction();
$comment = new TicketComment;
$comment->setUser_id($this->user->id);
$comment->setUser_type(0);
$comment->setText($this->postParam("text"));
$comment->setTicket_id($id);
$comment->setCreated(time());
$comment->save();
header("HTTP/1.1 302 Found");
header("Location: /support/view/" . $id);
} else {
$this->flashFail("err", "ΠΡΠΈΠ±ΠΊΠ°", "ΠΡ Π½Π΅ Π²Π²Π΅Π»ΠΈ ΡΠ΅ΠΊΡΡ");
}
}
}
function renderAnswerTicket(int $id): void
{
$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
$ticket = $this->tickets->get($id);
if(!$ticket || $ticket->isDeleted() != 0)
$this->notFound();
$ticketComments = $this->comments->getCommentsById($id);
$this->template->ticket = $ticket;
$this->template->comments = $ticketComments;
$this->template->id = $id;
}
function renderAnswerTicketReply(int $id): void
{
$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
$ticket = $this->tickets->get($id);
if($_SERVER["REQUEST_METHOD"] === "POST") {
$this->willExecuteWriteAction();
if(!empty($this->postParam("text")) && !empty($this->postParam("status"))) {
$ticket->setType($this->postParam("status"));
$ticket->save();
$this->assertNoCSRF();
$comment = new TicketComment;
$comment->setUser_id($this->user->id);
$comment->setUser_type(1);
$comment->setText($this->postParam("text"));
$comment->setTicket_id($id);
$comment->setCreated(time());
$comment->save();
} elseif(empty($this->postParam("text"))) {
$ticket->setType($this->postParam("status"));
$ticket->save();
}
$this->flashFail("succ", "Π’ΠΈΠΊΠ΅Ρ ΠΈΠ·ΠΌΠ΅Π½ΡΠ½", "ΠΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΡ Π²ΡΡΡΠΏΡΡ ΡΠΈΠ»Ρ ΡΠ΅ΡΠ΅Π· Π½Π΅ΡΠΊΠΎΠ»ΡΠΊΠΎ ΡΠ΅ΠΊΡΠ½Π΄.");
}
}
function renderKnowledgeBaseArticle(string $name): void
{
$lang = Session::i()->get("lang", "ru");
$base = OPENVK_ROOT . "/data/knowledgebase";
if(file_exists("$base/$name.$lang.textile"))
$file = "$base/$name.$lang.textile";
else if(file_exists("$base/$name.textile"))
$file = "$base/$name.textile";
else
$this->notFound();
$lines = file($file);
if(!preg_match("%^OpenVK-KB-Heading: (.+)$%", $lines[0], $matches)) {
$heading = "Article $name";
} else {
$heading = $matches[1];
array_shift($lines);
}
$content = implode("\r\n", $lines);
$parser = new Textile\Parser;
$this->template->heading = $heading;
$this->template->content = $parser->parse($content);
}
}