tickets = $tickets; $this->comments = $ticketComments; parent::__construct(); } function renderIndex(): void { $this->assertUserLoggedIn(); $this->template->mode = in_array($this->queryParam("act"), ["faq", "new", "list"]) ? $this->queryParam("act") : "faq"; if($this->template->mode === "faq") { $lang = Session::i()->get("lang", "ru"); $base = OPENVK_ROOT . "/data/knowledgebase/faq"; if(file_exists("$base.$lang.md")) $file = "$base.$lang.md"; else if(file_exists("$base.md")) $file = "$base.md"; else $file = NULL; if(is_null($file)) { $this->template->faq = []; } else { $lines = file($file); $faq = []; $index = 0; foreach($lines as $line) { if(strpos($line, "# ") === 0) ++$index; $faq[$index][] = $line; } $this->template->faq = array_map(function($section) { $title = substr($section[0], 2); array_shift($section); return [ $title, (new Parsedown())->text(implode("\n", $section)) ]; }, $faq); } } $this->template->count = $this->tickets->getTicketsCountByUserId($this->user->id); if($this->template->mode === "list") { $this->template->page = (int) ($this->queryParam("p") ?? 1); $this->template->tickets = $this->tickets->getTicketsByUserId($this->user->id, $this->template->page); } if($this->template->mode === "new") $this->template->banReason = $this->user->identity->getBanInSupportReason(); if($_SERVER["REQUEST_METHOD"] === "POST") { if($this->user->identity->isBannedInSupport()) $this->flashFail("err", tr("not_enough_permissions"), tr("not_enough_permissions_comment")); if(!empty($this->postParam("name")) && !empty($this->postParam("text"))) { $this->willExecuteWriteAction(); $ticket = new Ticket; $ticket->setType(0); $ticket->setUser_Id($this->user->id); $ticket->setName($this->postParam("name")); $ticket->setText($this->postParam("text")); $ticket->setcreated(time()); $ticket->save(); $helpdeskChat = OPENVK_ROOT_CONF["openvk"]["credentials"]["telegram"]["helpdeskChat"]; if($helpdeskChat) { $serverUrl = ovk_scheme(true) . $_SERVER["SERVER_NAME"]; $ticketText = ovk_proc_strtr($this->postParam("text"), 1500); $telegramText = "📬 Новый тикет!\n\n"; $telegramText .= "{$ticket->getName()}\n"; $telegramText .= "$ticketText\n\n"; $telegramText .= "Автор: {$ticket->getUser()->getCanonicalName()} ({$ticket->getUser()->getRegistrationIP()})\n"; Telegram::send($helpdeskChat, $telegramText); } header("HTTP/1.1 302 Found"); header("Location: /support/view/" . $ticket->getId()); } else { $this->flashFail("err", tr("error"), tr("you_have_not_entered_name_or_text")); } } } function renderList(): void { $this->assertUserLoggedIn(); $this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0); $act = $this->queryParam("act") ?? "open"; switch($act) { default: # NOTICE falling through case "open": $state = 0; break; case "answered": $state = 1; break; case "closed": $state = 2; } $this->template->act = $act; $this->template->page = (int) ($this->queryParam("p") ?? 1); $this->template->count = $this->tickets->getTicketCount($state); $this->template->iterator = $this->tickets->getTickets($state, $this->template->page); } function renderView(int $id): void { $this->assertUserLoggedIn(); $ticket = $this->tickets->get($id); $ticketComments = $this->comments->getCommentsById($id); if(!$ticket || $ticket->isDeleted() != 0 || $ticket->getUserId() !== $this->user->id) { $this->notFound(); } else { $this->template->ticket = $ticket; $this->template->comments = $ticketComments; $this->template->id = $id; } } function renderDelete(int $id): void { $this->assertUserLoggedIn(); $this->willExecuteWriteAction(); if(!empty($id)) { $ticket = $this->tickets->get($id); if(!$ticket || $ticket->isDeleted() != 0 || $ticket->getUserId() !== $this->user->id && !$this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0)) { $this->notFound(); } else { if($ticket->getUserId() !== $this->user->id && $this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0)) $this->redirect("/support/tickets"); else $this->redirect("/support"); $ticket->delete(); } } } function renderMakeComment(int $id): void { $ticket = $this->tickets->get($id); if($ticket->isDeleted() === 1 || $ticket->getType() === 2 || $ticket->getUserId() !== $this->user->id) { header("HTTP/1.1 403 Forbidden"); header("Location: /support/view/" . $id); exit; } if($_SERVER["REQUEST_METHOD"] === "POST") { if(!empty($this->postParam("text"))) { $ticket->setType(0); $ticket->save(); $this->willExecuteWriteAction(); $comment = new TicketComment; $comment->setUser_id($this->user->id); $comment->setUser_type(0); $comment->setText($this->postParam("text")); $comment->setTicket_id($id); $comment->setCreated(time()); $comment->save(); header("HTTP/1.1 302 Found"); header("Location: /support/view/" . $id); } else { $this->flashFail("err", tr("error"), tr("you_have_not_entered_text")); } } } function renderAnswerTicket(int $id): void { $this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0); $ticket = $this->tickets->get($id); if(!$ticket || $ticket->isDeleted() != 0) $this->notFound(); $ticketComments = $this->comments->getCommentsById($id); $this->template->ticket = $ticket; $this->template->comments = $ticketComments; $this->template->id = $id; $this->template->fastAnswers = OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["fastAnswers"]; } function renderAnswerTicketReply(int $id): void { $this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0); $ticket = $this->tickets->get($id); if($_SERVER["REQUEST_METHOD"] === "POST") { $this->willExecuteWriteAction(); if(!empty($this->postParam("text")) && !empty($this->postParam("status"))) { $ticket->setType($this->postParam("status")); $ticket->save(); $comment = new TicketComment; $comment->setUser_id($this->user->id); $comment->setUser_type(1); $comment->setText($this->postParam("text")); $comment->setTicket_Id($id); $comment->setCreated(time()); $comment->save(); } elseif(empty($this->postParam("text"))) { $ticket->setType($this->postParam("status")); $ticket->save(); } $this->flashFail("succ", tr("ticket_changed"), tr("ticket_changed_comment")); } } function renderKnowledgeBaseArticle(string $name): void { $lang = Session::i()->get("lang", "ru"); $base = OPENVK_ROOT . "/data/knowledgebase"; if(file_exists("$base/$name.$lang.md")) $file = "$base/$name.$lang.md"; else if(file_exists("$base/$name.md")) $file = "$base/$name.md"; else $this->notFound(); $lines = file($file); if(!preg_match("%^OpenVK-KB-Heading: (.+)$%", $lines[0], $matches)) { $heading = "Article $name"; } else { $heading = $matches[1]; array_shift($lines); } $content = implode($lines); $parser = new Parsedown(); $this->template->heading = $heading; $this->template->content = $parser->text($content); } function renderDeleteComment(int $id): void { $this->assertUserLoggedIn(); $this->assertNoCSRF(); $comment = $this->comments->get($id); if(is_null($comment)) $this->notFound(); $ticket = $comment->getTicket(); if($ticket->isDeleted()) $this->notFound(); if(!($ticket->getUserId() === $this->user->id && $comment->getUType() === 0)) $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0); $this->willExecuteWriteAction(); $comment->delete(); $this->flashFail("succ", tr("ticket_changed"), tr("ticket_changed_comment")); } function renderRateAnswer(int $id, int $mark): void { $this->willExecuteWriteAction(); $this->assertUserLoggedIn(); $this->assertNoCSRF(); $comment = $this->comments->get($id); if($this->user->id !== $comment->getTicket()->getUser()->getId()) exit(header("HTTP/1.1 403 Forbidden")); if($mark !== 1 && $mark !== 2) exit(header("HTTP/1.1 400 Bad Request")); $comment->setMark($mark); $comment->save(); exit(header("HTTP/1.1 200 OK")); } function renderQuickBanInSupport(int $id): void { $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0); $this->assertNoCSRF(); $user = (new Users)->get($id); if(!$user) exit(json_encode([ "error" => "User does not exist" ])); $user->setBlock_In_Support_Reason($this->queryParam("reason")); $user->save(); if($this->queryParam("close_tickets")) DatabaseConnection::i()->getConnection()->query("UPDATE tickets SET type = 2 WHERE user_id = ".$id); $this->returnJson([ "success" => true, "reason" => $this->queryParam("reason") ]); } function renderQuickUnbanInSupport(int $id): void { $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0); $this->assertNoCSRF(); $user = (new Users)->get($id); if(!$user) exit(json_encode([ "error" => "User does not exist" ])); $user->setBlock_In_Support_Reason(null); $user->save(); $this->returnJson([ "success" => true ]); } }