mirror of
https://github.com/openvk/openvk
synced 2024-11-11 01:19:53 +03:00
344 lines
12 KiB
PHP
344 lines
12 KiB
PHP
<?php declare(strict_types=1);
|
|
namespace openvk\Web\Presenters;
|
|
use openvk\Web\Models\Entities\{Ticket, TicketComment};
|
|
use openvk\Web\Models\Repositories\{Tickets, Users, TicketComments};
|
|
use openvk\Web\Util\Telegram;
|
|
use Chandler\Session\Session;
|
|
use Chandler\Database\DatabaseConnection;
|
|
use Parsedown;
|
|
|
|
final class SupportPresenter extends OpenVKPresenter
|
|
{
|
|
protected $banTolerant = true;
|
|
protected $deactivationTolerant = true;
|
|
|
|
private $tickets;
|
|
private $comments;
|
|
|
|
function __construct(Tickets $tickets, TicketComments $ticketComments)
|
|
{
|
|
$this->tickets = $tickets;
|
|
$this->comments = $ticketComments;
|
|
|
|
parent::__construct();
|
|
}
|
|
|
|
function renderIndex(): void
|
|
{
|
|
$this->assertUserLoggedIn();
|
|
$this->template->mode = in_array($this->queryParam("act"), ["faq", "new", "list"]) ? $this->queryParam("act") : "faq";
|
|
|
|
if($this->template->mode === "faq") {
|
|
$lang = Session::i()->get("lang", "ru");
|
|
$base = OPENVK_ROOT . "/data/knowledgebase/faq";
|
|
if(file_exists("$base.$lang.md"))
|
|
$file = "$base.$lang.md";
|
|
else if(file_exists("$base.md"))
|
|
$file = "$base.md";
|
|
else
|
|
$file = NULL;
|
|
|
|
if(is_null($file)) {
|
|
$this->template->faq = [];
|
|
} else {
|
|
$lines = file($file);
|
|
$faq = [];
|
|
$index = 0;
|
|
|
|
foreach($lines as $line) {
|
|
if(strpos($line, "# ") === 0)
|
|
++$index;
|
|
|
|
$faq[$index][] = $line;
|
|
}
|
|
|
|
$this->template->faq = array_map(function($section) {
|
|
$title = substr($section[0], 2);
|
|
array_shift($section);
|
|
return [
|
|
$title,
|
|
(new Parsedown())->text(implode("\n", $section))
|
|
];
|
|
}, $faq);
|
|
}
|
|
}
|
|
|
|
$this->template->count = $this->tickets->getTicketsCountByUserId($this->user->id);
|
|
if($this->template->mode === "list") {
|
|
$this->template->page = (int) ($this->queryParam("p") ?? 1);
|
|
$this->template->tickets = $this->tickets->getTicketsByUserId($this->user->id, $this->template->page);
|
|
}
|
|
|
|
if($this->template->mode === "new")
|
|
$this->template->banReason = $this->user->identity->getBanInSupportReason();
|
|
|
|
if($_SERVER["REQUEST_METHOD"] === "POST") {
|
|
if($this->user->identity->isBannedInSupport())
|
|
$this->flashFail("err", tr("not_enough_permissions"), tr("not_enough_permissions_comment"));
|
|
|
|
if(!empty($this->postParam("name")) && !empty($this->postParam("text"))) {
|
|
$this->willExecuteWriteAction();
|
|
|
|
$ticket = new Ticket;
|
|
$ticket->setType(0);
|
|
$ticket->setUser_Id($this->user->id);
|
|
$ticket->setName($this->postParam("name"));
|
|
$ticket->setText($this->postParam("text"));
|
|
$ticket->setcreated(time());
|
|
$ticket->save();
|
|
|
|
$helpdeskChat = OPENVK_ROOT_CONF["openvk"]["credentials"]["telegram"]["helpdeskChat"];
|
|
if($helpdeskChat) {
|
|
$serverUrl = ovk_scheme(true) . $_SERVER["SERVER_NAME"];
|
|
$ticketText = ovk_proc_strtr($this->postParam("text"), 1500);
|
|
$telegramText = "<b>📬 Новый тикет!</b>\n\n";
|
|
$telegramText .= "<a href='$serverUrl/support/reply/{$ticket->getId()}'>{$ticket->getName()}</a>\n";
|
|
$telegramText .= "$ticketText\n\n";
|
|
$telegramText .= "Автор: <a href='$serverUrl{$ticket->getUser()->getURL()}'>{$ticket->getUser()->getCanonicalName()}</a> ({$ticket->getUser()->getRegistrationIP()})\n";
|
|
Telegram::send($helpdeskChat, $telegramText);
|
|
}
|
|
|
|
$this->redirect("/support/view/" . $ticket->getId());
|
|
} else {
|
|
$this->flashFail("err", tr("error"), tr("you_have_not_entered_name_or_text"));
|
|
}
|
|
}
|
|
}
|
|
|
|
function renderList(): void
|
|
{
|
|
$this->assertUserLoggedIn();
|
|
$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
|
|
|
|
$act = $this->queryParam("act") ?? "open";
|
|
switch($act) {
|
|
default:
|
|
# NOTICE falling through
|
|
case "open":
|
|
$state = 0;
|
|
break;
|
|
case "answered":
|
|
$state = 1;
|
|
break;
|
|
case "closed":
|
|
$state = 2;
|
|
}
|
|
|
|
$this->template->act = $act;
|
|
$this->template->page = (int) ($this->queryParam("p") ?? 1);
|
|
$this->template->count = $this->tickets->getTicketCount($state);
|
|
$this->template->iterator = $this->tickets->getTickets($state, $this->template->page);
|
|
}
|
|
|
|
function renderView(int $id): void
|
|
{
|
|
$this->assertUserLoggedIn();
|
|
$ticket = $this->tickets->get($id);
|
|
$ticketComments = $this->comments->getCommentsById($id);
|
|
if(!$ticket || $ticket->isDeleted() != 0 || $ticket->getUserId() !== $this->user->id) {
|
|
$this->notFound();
|
|
} else {
|
|
$this->template->ticket = $ticket;
|
|
$this->template->comments = $ticketComments;
|
|
$this->template->id = $id;
|
|
}
|
|
}
|
|
|
|
function renderDelete(int $id): void
|
|
{
|
|
$this->assertUserLoggedIn();
|
|
$this->willExecuteWriteAction();
|
|
|
|
if(!empty($id)) {
|
|
$ticket = $this->tickets->get($id);
|
|
if(!$ticket || $ticket->isDeleted() != 0 || $ticket->getUserId() !== $this->user->id && !$this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0)) {
|
|
$this->notFound();
|
|
} else {
|
|
if($ticket->getUserId() !== $this->user->id && $this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0))
|
|
$_redirect = "/support/tickets";
|
|
else
|
|
$_redirect = "/support?act=list";
|
|
|
|
$ticket->delete();
|
|
$this->redirect($_redirect);
|
|
}
|
|
}
|
|
}
|
|
|
|
function renderMakeComment(int $id): void
|
|
{
|
|
$ticket = $this->tickets->get($id);
|
|
|
|
if($ticket->isDeleted() === 1 || $ticket->getType() === 2 || $ticket->getUserId() !== $this->user->id) {
|
|
header("HTTP/1.1 403 Forbidden");
|
|
header("Location: /support/view/" . $id);
|
|
exit;
|
|
}
|
|
|
|
if($_SERVER["REQUEST_METHOD"] === "POST") {
|
|
if(!empty($this->postParam("text"))) {
|
|
$ticket->setType(0);
|
|
$ticket->save();
|
|
|
|
$this->willExecuteWriteAction();
|
|
|
|
$comment = new TicketComment;
|
|
$comment->setUser_id($this->user->id);
|
|
$comment->setUser_type(0);
|
|
$comment->setText($this->postParam("text"));
|
|
$comment->setTicket_id($id);
|
|
$comment->setCreated(time());
|
|
$comment->save();
|
|
|
|
$this->redirect("/support/view/" . $id);
|
|
} else {
|
|
$this->flashFail("err", tr("error"), tr("you_have_not_entered_text"));
|
|
}
|
|
}
|
|
}
|
|
|
|
function renderAnswerTicket(int $id): void
|
|
{
|
|
$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
|
|
$ticket = $this->tickets->get($id);
|
|
|
|
if(!$ticket || $ticket->isDeleted() != 0)
|
|
$this->notFound();
|
|
|
|
$ticketComments = $this->comments->getCommentsById($id);
|
|
$this->template->ticket = $ticket;
|
|
$this->template->comments = $ticketComments;
|
|
$this->template->id = $id;
|
|
$this->template->fastAnswers = OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["fastAnswers"];
|
|
}
|
|
|
|
function renderAnswerTicketReply(int $id): void
|
|
{
|
|
$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
|
|
|
|
$ticket = $this->tickets->get($id);
|
|
|
|
if($_SERVER["REQUEST_METHOD"] === "POST") {
|
|
$this->willExecuteWriteAction();
|
|
|
|
if(!empty($this->postParam("text")) && !empty($this->postParam("status"))) {
|
|
$ticket->setType($this->postParam("status"));
|
|
$ticket->save();
|
|
|
|
$comment = new TicketComment;
|
|
$comment->setUser_id($this->user->id);
|
|
$comment->setUser_type(1);
|
|
$comment->setText($this->postParam("text"));
|
|
$comment->setTicket_Id($id);
|
|
$comment->setCreated(time());
|
|
$comment->save();
|
|
} elseif(empty($this->postParam("text"))) {
|
|
$ticket->setType($this->postParam("status"));
|
|
$ticket->save();
|
|
}
|
|
|
|
$this->flashFail("succ", tr("ticket_changed"), tr("ticket_changed_comment"));
|
|
}
|
|
}
|
|
|
|
function renderKnowledgeBaseArticle(string $name): void
|
|
{
|
|
$lang = Session::i()->get("lang", "ru");
|
|
$base = OPENVK_ROOT . "/data/knowledgebase";
|
|
if(file_exists("$base/$name.$lang.md"))
|
|
$file = "$base/$name.$lang.md";
|
|
else if(file_exists("$base/$name.md"))
|
|
$file = "$base/$name.md";
|
|
else
|
|
$this->notFound();
|
|
|
|
$lines = file($file);
|
|
if(!preg_match("%^OpenVK-KB-Heading: (.+)$%", $lines[0], $matches)) {
|
|
$heading = "Article $name";
|
|
} else {
|
|
$heading = $matches[1];
|
|
array_shift($lines);
|
|
}
|
|
|
|
$content = implode($lines);
|
|
|
|
$parser = new Parsedown();
|
|
$this->template->heading = $heading;
|
|
$this->template->content = $parser->text($content);
|
|
}
|
|
|
|
function renderDeleteComment(int $id): void
|
|
{
|
|
$this->assertUserLoggedIn();
|
|
$this->assertNoCSRF();
|
|
|
|
$comment = $this->comments->get($id);
|
|
if(is_null($comment))
|
|
$this->notFound();
|
|
|
|
$ticket = $comment->getTicket();
|
|
|
|
if($ticket->isDeleted())
|
|
$this->notFound();
|
|
|
|
if(!($ticket->getUserId() === $this->user->id && $comment->getUType() === 0))
|
|
$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
|
|
|
|
$this->willExecuteWriteAction();
|
|
$comment->delete();
|
|
|
|
$this->flashFail("succ", tr("ticket_changed"), tr("ticket_changed_comment"));
|
|
}
|
|
|
|
function renderRateAnswer(int $id, int $mark): void
|
|
{
|
|
$this->willExecuteWriteAction();
|
|
$this->assertUserLoggedIn();
|
|
$this->assertNoCSRF();
|
|
|
|
$comment = $this->comments->get($id);
|
|
|
|
if($this->user->id !== $comment->getTicket()->getUser()->getId())
|
|
exit(header("HTTP/1.1 403 Forbidden"));
|
|
|
|
if($mark !== 1 && $mark !== 2)
|
|
exit(header("HTTP/1.1 400 Bad Request"));
|
|
|
|
$comment->setMark($mark);
|
|
$comment->save();
|
|
|
|
exit(header("HTTP/1.1 200 OK"));
|
|
}
|
|
|
|
function renderQuickBanInSupport(int $id): void
|
|
{
|
|
$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
|
|
$this->assertNoCSRF();
|
|
|
|
$user = (new Users)->get($id);
|
|
if(!$user)
|
|
exit(json_encode([ "error" => "User does not exist" ]));
|
|
|
|
$user->setBlock_In_Support_Reason($this->queryParam("reason"));
|
|
$user->save();
|
|
|
|
if($this->queryParam("close_tickets"))
|
|
DatabaseConnection::i()->getConnection()->query("UPDATE tickets SET type = 2 WHERE user_id = ".$id);
|
|
|
|
$this->returnJson([ "success" => true, "reason" => $this->queryParam("reason") ]);
|
|
}
|
|
|
|
function renderQuickUnbanInSupport(int $id): void
|
|
{
|
|
$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
|
|
$this->assertNoCSRF();
|
|
|
|
$user = (new Users)->get($id);
|
|
if(!$user)
|
|
exit(json_encode([ "error" => "User does not exist" ]));
|
|
|
|
$user->setBlock_In_Support_Reason(null);
|
|
$user->save();
|
|
$this->returnJson([ "success" => true ]);
|
|
}
|
|
}
|