openvk/Web/Presenters/templates/Support/AnswerTicket.xml

{extends "../@layout.xml"}
{block title}{_menu_help}{/block}

{block header}
    {$ticket->getName()}
{/block}

{block content}
<div class="post-author">
    <a href="#" style="font-size:13px;">
        <b>
            {$ticket->getName()}
        </b>
    </a>
    <br></b>{_author}: <a href="/id{$ticket->getUser()->getId()}">{$ticket->getUser()->getFullName()}</a> | {$ticket->getUser()->getRegistrationIP()} | {_status}: {$ticket->getStatus()}.
</div>
<div class="text" style="padding-top: 10px;border-bottom: #ECECEC solid 1px;">
    {$ticket->getText()|noescape}
    <br></br>
</div>
<div style="padding-top: 5px;">
    {$ticket->getTime()}&nbsp;|&nbsp;
    <a href="/support/delete/{$id}?hash={$csrfToken}">{_delete}</a>
</div><br/>
<div>
    <form action="/al_comments/create/support/reply/{$id}" method="post" style="margin:0;">
        <textarea name="text" id="answer_text" style="width: 100%;resize: vertical;"></textarea>
        <div>
            <!-- padding to fix <br/> bug -->
        </div>
        <input type="hidden" name="hash" value="{$csrfToken}" />
        <br />
        <div style="float: left;">
            <input type="submit" value="{_write}" class="button">
            <select name="status" style="width: unset;">
                <option value="1">{_support_status_1}</option>
                <option value="2">{_support_status_2}</option>
                <option value="0">{_support_status_0}</option>
            </select>
        </div>
        <div n:if="!is_null($fastAnswers)" style="float: right;">
            <a class="button" href="javascript:showSupportFastAnswerDialog(fastAnswers)">{_fast_answers}</a>
        </div>
        <br />
    </form>
</div>
<br/>
<p n:if="!$comments">{_no_comments}</p>
{var $printedSupportGreeting = false}
<table n:foreach="$comments as $comment" border="0" style="font-size: 11px;" class="post">
   <tbody>
      <tr>
          {if $comment->getUType() === 0}
         <td width="54" valign="top">
            <img src="{$comment->getUser()->getAvatarUrl()}" width="50">
         </td>
         {else}
         <td width="54" valign="top">
            <img
                src="{$comment->getAvatar()}"
                style="max-width: 50px; filter: hue-rotate({$comment->getColorRotation()}deg);" />
         </td>
         {/if}
         <td width="645" valign="top">
             {if $comment->getUType() === 0}
            <div class="post-author">
               <a href="{$comment->getUser()->getURL()}"><b>
               {$comment->getUser()->getFullName()}
               </b></a> {($comment->getUser()->isFemale() ? tr("post_writes_f") : tr("post_writes_m"))}<br>
               <a href="#" class="date">{$comment->getTime()}</a>
            </div>
            {elseif ($comment->getUType() === 1)}
            <div class="post-author">
               <a href="javascript:false">
                   <b>
                       {$comment->getAuthorName()}
                   </b>
               </a>
               {if $thisUser->getChandlerUser()->can("write")->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0)}
                   <a href="{$comment->getUser()->getURL()}">
                       <span class="nobold">
                           {var lastName = $comment->getUser()->getLastName()}
                           {if empty(trim($lastName))}
                                ({$comment->getUser()->getFirstName()})
                           {else}
                                ({$comment->getUser()->getFirstName()} {iconv_substr($lastName, 0, 1)}.)
                           {/if}
                       </span>
                   </a>
               {/if}
               {_post_writes_m}<br>
               <a href="#" class="date">{$comment->getTime()}</a>
            </div>
            {/if}
            <div class="post-content" id="{$comment->getId()}">
               <div class="text" id="text{$comment->getId()}">
                   {if $comment->getUType() === 1 && !$printedSupportGreeting}
                       {var $printedSupportGreeting = true}
                       {tr("support_greeting_hi", $ticket->getUser()->getFullName())}
                       <br/>
                       <br/>

                       {$comment->getText()|noescape}
                       <br/>
                       <br/>

                       {tr("support_greeting_regards", OPENVK_ROOT_CONF["openvk"]["appearance"]["name"])|noescape}
                   {else}
                       {$comment->getText()|noescape}
                   {/if}
               </div>
                
               {if $comment->getUType() === 0}
                <div class="post-menu">
                    <a href="/support/comment/{$comment->getId()}/delete">{_delete}</a>
                </div>
               {/if}
               
               {if $comment->getUType() === 1 && !is_null($comment->isLikedByUser())}
                  <div class="post-menu">
                      <strong>
                        {if $comment->isLikedByUser()}
                            {_support_good_answer_agent}
                        {else}
                            {_support_bad_answer_agent}
                        {/if}
                      </strong>
                  </div>
               {/if}
            </div>
         </td>
      </tr>
   </tbody>
</table>

<script>
    const fastAnswers = [
        {foreach $fastAnswers as $answer}
            {$answer},
        {/foreach}
    ];
</script>
{/block}