openvk/Web/Models/Entities/TicketComment.php

<?php

declare(strict_types=1);

namespace openvk\Web\Models\Entities;

use openvk\Web\Util\DateTime;
use openvk\Web\Models\RowModel;
use openvk\Web\Models\Repositories\{Users, SupportAliases, Tickets};

class TicketComment extends RowModel
{
    use Traits\TRichText;
    protected $tableName = "tickets_comments";

    private $overrideContentColumn = "text";

    private function getSupportAlias(): ?SupportAlias
    {
        return (new SupportAliases())->get($this->getUser()->getId());
    }

    public function getId(): int
    {
        return $this->getRecord()->id;
    }

    public function getUType(): int
    {
        return $this->getRecord()->user_type;
    }

    public function getUser(): User
    {
        return (new Users())->get($this->getRecord()->user_id);
    }

    public function getTicket(): Ticket
    {
        return (new Tickets())->get($this->getRecord()->ticket_id);
    }

    public function getAuthorName(): string
    {
        if ($this->getUType() === 0) {
            return $this->getUser()->getCanonicalName();
        }

        $alias = $this->getSupportAlias();
        if (!$alias) {
            return tr("helpdesk_agent") . " #" . $this->getAgentNumber();
        }

        $name = $alias->getName();
        if ($alias->shouldAppendNumber()) {
            $name .= " №" . $this->getAgentNumber();
        }

        return $name;
    }

    public function getAvatar(): string
    {
        if ($this->getUType() === 0) {
            return $this->getUser()->getAvatarUrl();
        }

        $default = "/assets/packages/static/openvk/img/support.jpeg";
        $alias   = $this->getSupportAlias();

        return is_null($alias) ? $default : ($alias->getIcon() ?? $default);
    }

    public function getAgentNumber(): ?string
    {
        if ($this->getUType() === 0) {
            return null;
        }

        $salt = "kiraMiki";
        $hash = $this->getUser()->getId() . CHANDLER_ROOT_CONF["security"]["secret"] . $salt;
        $hash = hexdec(substr(hash("adler32", $hash), 0, 3));
        $hash = ceil(($hash * 999) / 4096); # proportionalize to 0-999

        return str_pad((string) $hash, 3, "0", STR_PAD_LEFT);
    }

    public function getColorRotation(): ?int
    {
        if (is_null($agent = $this->getAgentNumber())) {
            return null;
        }

        if (!is_null($this->getSupportAlias())) {
            return 0;
        }

        $agent    = (int) $agent;
        $rotation = $agent > 500 ? (($agent * 360) / 999) : $agent; # cap at 360deg
        $values   = [0, 45, 160, 220, 310, 345]; # good looking colors
        usort($values, function ($x, $y) use ($rotation) {
            # find closest
            return  abs($x - $rotation) - abs($y - $rotation);
        });

        return array_shift($values);
    }

    public function getContext(): string
    {
        $text = $this->getRecord()->text;
        $text = $this->formatLinks($text);
        $text = $this->removeZalgo($text);
        $text = nl2br($text);
        return $text;
    }

    public function getTime(): DateTime
    {
        return new DateTime($this->getRecord()->created);
    }

    public function isAd(): bool
    {
        return false; # Кооостыыыль!!!
    }

    public function getMark(): ?int
    {
        return $this->getRecord()->mark;
    }

    public function isLikedByUser(): ?bool
    {
        $mark = $this->getMark();
        if (is_null($mark)) {
            return null;
        } else {
            return $mark === 1;
        }
    }

    public function isDeleted(): bool
    {
        return (bool) $this->getRecord()->deleted;
    }
}