openvk/Web/Presenters/SupportPresenter.php

<?php declare(strict_types=1);
namespace openvk\Web\Presenters;
use openvk\Web\Models\Entities\{SupportAgent, Ticket, TicketComment};
use openvk\Web\Models\Repositories\{Tickets, Users, TicketComments, SupportAgents};
use openvk\Web\Util\Telegram;
use Chandler\Session\Session;
use Chandler\Database\DatabaseConnection;
use Parsedown;

final class SupportPresenter extends OpenVKPresenter
{
    protected $banTolerant = true;
    protected $deactivationTolerant = true;
    protected $presenterName = "support";
    
    private $tickets;
    private $comments;
    
    function __construct(Tickets $tickets, TicketComments $ticketComments)
    {
        $this->tickets  = $tickets;
        $this->comments = $ticketComments;
        
        parent::__construct();
    }
    
    function renderIndex(): void
    {
        $this->assertUserLoggedIn();
        $this->template->mode = in_array($this->queryParam("act"), ["faq", "new", "list"]) ? $this->queryParam("act") : "faq";

        if($this->template->mode === "faq") {
            $lang = Session::i()->get("lang", "ru");
            $base = OPENVK_ROOT . "/data/knowledgebase/faq";
            if(file_exists("$base.$lang.md"))
                $file = "$base.$lang.md";
            else if(file_exists("$base.md"))
                $file = "$base.md";
            else
                $file = NULL;

            if(is_null($file)) {
                $this->template->faq = [];
            } else {
                $lines = file($file);
                $faq   = [];
                $index = 0;

                foreach($lines as $line) {
                    if(strpos($line, "# ") === 0)
                        ++$index;

                    $faq[$index][] = $line;
                }

                $this->template->faq = array_map(function($section) {
                    $title = substr($section[0], 2);
                    array_shift($section);
                    return [
                        $title,
                        (new Parsedown())->text(implode("\n", $section))
                    ];
                }, $faq);
            }
        }

        $this->template->count = $this->tickets->getTicketsCountByUserId($this->user->id);
        if($this->template->mode === "list") {
            $this->template->page    = (int) ($this->queryParam("p") ?? 1);
            $this->template->tickets = $this->tickets->getTicketsByUserId($this->user->id, $this->template->page);
        }

        if($this->template->mode === "new")
            $this->template->banReason = $this->user->identity->getBanInSupportReason();
        
        if($_SERVER["REQUEST_METHOD"] === "POST") {
            if($this->user->identity->isBannedInSupport())
                $this->flashFail("err", tr("not_enough_permissions"), tr("not_enough_permissions_comment"));

            if(!empty($this->postParam("name")) && !empty($this->postParam("text"))) {
                $this->willExecuteWriteAction();

                $ticket = new Ticket;
                $ticket->setType(0);
                $ticket->setUser_Id($this->user->id);
                $ticket->setName($this->postParam("name"));
                $ticket->setText($this->postParam("text"));
                $ticket->setcreated(time());
                $ticket->save();

                $helpdeskChat = OPENVK_ROOT_CONF["openvk"]["credentials"]["telegram"]["helpdeskChat"];
                if($helpdeskChat) {
                    $serverUrl     = ovk_scheme(true) . $_SERVER["SERVER_NAME"];
                    $ticketText    = ovk_proc_strtr($this->postParam("text"), 1500);
                    $telegramText  = "<b>📬 Новый тикет!</b>\n\n";
                    $telegramText .= "<a href='$serverUrl/support/reply/{$ticket->getId()}'>{$ticket->getName()}</a>\n";
                    $telegramText .= "$ticketText\n\n";
                    $telegramText .= "Автор: <a href='$serverUrl{$ticket->getUser()->getURL()}'>{$ticket->getUser()->getCanonicalName()}</a> ({$ticket->getUser()->getRegistrationIP()})\n";
                    Telegram::send($helpdeskChat, $telegramText);
                }

                $this->redirect("/support/view/" . $ticket->getId());
            } else {
                $this->flashFail("err", tr("error"), tr("you_have_not_entered_name_or_text"));
            }
        }
    }
    
    function renderList(): void
    {
        $this->assertUserLoggedIn();
        $this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
        
        $act = $this->queryParam("act") ?? "open";
        switch($act) {
            default:
                # NOTICE falling through
            case "open":
                $state = 0;
                break;
            case "answered":
                $state = 1;
                break;
            case "closed":
                $state = 2;
        }
        
        $this->template->act      = $act;
        $this->template->page     = (int) ($this->queryParam("p") ?? 1);
        $this->template->count    = $this->tickets->getTicketCount($state);
        $this->template->iterator = $this->tickets->getTickets($state, $this->template->page);
    }
    
    function renderView(int $id): void
    {
        $this->assertUserLoggedIn();
        $ticket         = $this->tickets->get($id);
        $ticketComments = $this->comments->getCommentsById($id);
        if(!$ticket || $ticket->isDeleted() != 0 || $ticket->getUserId() !== $this->user->id) {
            $this->notFound();
        } else {
                $this->template->ticket   = $ticket;
                $this->template->comments = $ticketComments;
                $this->template->id       = $id;
        }
    }
    
    function renderDelete(int $id): void 
    {
        $this->assertUserLoggedIn();
        $this->willExecuteWriteAction();

        if(!empty($id)) {
            $ticket = $this->tickets->get($id);
            if(!$ticket || $ticket->isDeleted() != 0 || (($ticket->getUserId() !== $this->user->id || $ticket->isFromSupport()) && !$this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0))) {
                $this->notFound();
            } else {
                if($ticket->getUserId() !== $this->user->id && $this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0))
                    $_redirect = "/support/tickets";
                else
                    $_redirect = "/support?act=list";

                $ticket->delete();
                $this->redirect($_redirect);
            }
        }
    }
    
    function renderMakeComment(int $id): void 
    {
        $ticket = $this->tickets->get($id);
        
        if($ticket->isDeleted() === 1 || $ticket->getType() === 2 || $ticket->getUserId() !== $this->user->id) {
            header("HTTP/1.1 403 Forbidden");
            header("Location: /support/view/" . $id);
            exit;
        }
        
        if($_SERVER["REQUEST_METHOD"] === "POST") {
            if(!empty($this->postParam("text"))) {
                $ticket->setType(0);
                $ticket->save();

                $this->willExecuteWriteAction();
                
                $comment = new TicketComment;
                $comment->setUser_id($this->user->id);
                $comment->setUser_type(0);
                $comment->setText($this->postParam("text"));
                $comment->setTicket_id($id);
                $comment->setCreated(time());
                $comment->save();
                
                $this->redirect("/support/view/" . $id);
            } else {
                $this->flashFail("err", tr("error"), tr("you_have_not_entered_text"));
            }
        }
    }
    
    function renderAnswerTicket(int $id): void
    {
        $this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
        $ticket = $this->tickets->get($id);

        if(!$ticket || $ticket->isDeleted() != 0)
            $this->notFound();

        $ticketComments = $this->comments->getCommentsById($id);
        $this->template->ticket      = $ticket;
        $this->template->comments    = $ticketComments;
        $this->template->id          = $id;
        $this->template->fastAnswers = OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["fastAnswers"];
    }
    
    function renderAnswerTicketReply(int $id): void
    {
        $this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
        
        $ticket = $this->tickets->get($id);
        
        if($_SERVER["REQUEST_METHOD"] === "POST") {
            $this->willExecuteWriteAction();
            
            if(!empty($this->postParam("text")) && !empty($this->postParam("status"))) {
                $ticket->setType($this->postParam("status"));
                $ticket->save();

                $comment = new TicketComment;
                $comment->setUser_id($this->user->id);
                $comment->setUser_type(1);
                $comment->setText($this->postParam("text"));
                $comment->setTicket_Id($id);
                $comment->setCreated(time());
                $comment->save();
            } elseif(empty($this->postParam("text"))) {
                $ticket->setType($this->postParam("status"));
                $ticket->save();
            }
            
            $this->flashFail("succ", tr("ticket_changed"), tr("ticket_changed_comment"));
        }
    }
    
    function renderKnowledgeBaseArticle(string $name): void
    {
        $lang = Session::i()->get("lang", "ru");
        $base = OPENVK_ROOT . "/data/knowledgebase";
        if(file_exists("$base/$name.$lang.md"))
            $file = "$base/$name.$lang.md";
        else if(file_exists("$base/$name.md"))
            $file = "$base/$name.md";
        else
            $this->notFound();
        
        $lines = file($file);
        if(!preg_match("%^OpenVK-KB-Heading: (.+)$%", $lines[0], $matches)) {
            $heading = "Article $name";
        } else {
            $heading = $matches[1];
            array_shift($lines);
        }
        
        $content = implode($lines);
        
        $parser = new Parsedown();
        $this->template->heading = $heading;
        $this->template->content = $parser->text($content);
    }

    function renderDeleteComment(int $id): void
    {
        $this->assertUserLoggedIn();
        $this->assertNoCSRF();

        $comment = $this->comments->get($id);
        if(is_null($comment))
            $this->notFound();

        $ticket = $comment->getTicket();

        if($ticket->isDeleted())
            $this->notFound();

        if(!($ticket->getUserId() === $this->user->id && $comment->getUType() === 0))
            $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);

        $this->willExecuteWriteAction();
        $comment->delete();

        $this->flashFail("succ", tr("ticket_changed"), tr("ticket_changed_comment"));
    }

    function renderRateAnswer(int $id, int $mark): void
    {
        $this->willExecuteWriteAction();
        $this->assertUserLoggedIn();
        $this->assertNoCSRF();

        $comment = $this->comments->get($id);

        if($this->user->id !== $comment->getTicket()->getUser()->getId())
            exit(header("HTTP/1.1 403 Forbidden"));

        if($mark !== 1 && $mark !== 2)
            exit(header("HTTP/1.1 400 Bad Request"));

        $comment->setMark($mark);
        $comment->save();

        exit(header("HTTP/1.1 200 OK"));
    }

    function renderQuickBanInSupport(int $id): void
    {
        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
        $this->assertNoCSRF();

        $user = (new Users)->get($id);
        if(!$user)
            exit(json_encode([ "error" => "User does not exist" ]));
        
        $user->setBlock_In_Support_Reason($this->queryParam("reason"));
        $user->save();

        if($this->queryParam("close_tickets"))
            DatabaseConnection::i()->getConnection()->query("UPDATE tickets SET type = 2 WHERE user_id = ".$id);

        $this->returnJson([ "success" => true, "reason" => $this->queryParam("reason") ]);
    }

    function renderQuickUnbanInSupport(int $id): void
    {
        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
        $this->assertNoCSRF();
        
        $user = (new Users)->get($id);
        if(!$user)
            exit(json_encode([ "error" => "User does not exist" ]));
        
        $user->setBlock_In_Support_Reason(null);
        $user->save();
        $this->returnJson([ "success" => true ]);
    }

    function renderAgent(int $id): void
    {
        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);

        $support_names = new SupportAgents;

        if(!$support_names->isExists($id))
            $this->template->mode = "edit";

        $this->template->agent_id    = $id;
        $this->template->mode        = in_array($this->queryParam("act"), ["info", "edit"]) ? $this->queryParam("act") : "info";
        $this->template->agent       = $support_names->get($id) ?? NULL;
        $this->template->counters    = [
          "all"    => (new TicketComments)->getCountByAgent($id),
          "good"   => (new TicketComments)->getCountByAgent($id, 1),
          "bad"    => (new TicketComments)->getCountByAgent($id, 2)
        ];

        if($id != $this->user->identity->getId())
            if ($support_names->isExists($id))
                $this->template->mode = "info";
            else
                $this->redirect("/support/agent" . $this->user->identity->getId());
    }

    function renderEditAgent(int $id): void
    {
        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
        $this->assertNoCSRF();

        $support_names = new SupportAgents;
        $agent = $support_names->get($id);

        if($agent)
            if($agent->getAgentId() != $this->user->identity->getId()) $this->flashFail("err", tr("error"), tr("forbidden"));

        if ($support_names->isExists($id)) {
            $agent = $support_names->get($id);
            $agent->setName($this->postParam("name") ?? tr("helpdesk_agent"));
            $agent->setNumerate((int) $this->postParam("number") ?? NULL);
            $agent->setIcon($this->postParam("avatar"));
            $agent->save();
            $this->flashFail("succ", "Успех", "Профиль отредактирован.");
        } else {
            $agent = new SupportAgent;
            $agent->setAgent($this->user->identity->getId());
            $agent->setName($this->postParam("name") ?? tr("helpdesk_agent"));
            $agent->setNumerate((int) $this->postParam("number") ?? NULL);
            $agent->setIcon($this->postParam("avatar"));
            $agent->save();
            $this->flashFail("succ", "Успех", "Профиль создан. Теперь пользователи видят Ваши псевдоним и аватарку вместо стандартных аватарки и номера.");
        }
    }

    function renderSendUserTicket(): void
    {
        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
        $this->assertNoCSRF();

        if (!$this->postParam("uid") || !$this->postParam("text"))
            $this->returnJson(["success" => false, "error" => "Один или несколько обязательных параметров не были переданы"]);

        $user = (new Users)->get((int) $this->postParam("uid"));
        if (!$user) $this->returnJson(["success" => false, "error" => "Пользователь не найден"]);

        $ticket = new Ticket;
        $ticket->setType(1);
        $ticket->setUser_Id($user->getId());
        $ticket->setName("[Вопрос от Поддержки]" . ($this->postParam("title") ? " " . $this->postParam("title") : ""));
        $ticket->setText($this->postParam("text"));
        $ticket->setCreated(time());
        $ticket->setSupport_Sender($this->user->id);
        $ticket->save();

        $comment = new TicketComment;
        $comment->setUser_Id($this->user->id);
        $comment->setUser_Type(1);
        $comment->setText($this->postParam("text"));
        $comment->setCreated(time());
        $comment->setTicket_Id($ticket->getId());
        $comment->save();

        $user->adminNotify(($user->isFemale() ? "Дорогая " : "Дорогой ") . $user->getFirstName() . "!\n\nВы получили новый вопрос (https://$_SERVER[SERVER_NAME]/support/view/{$ticket->getId()}) от Команды Поддержки " . OPENVK_ROOT_CONF["openvk"]["appearance"]["name"]);

        $this->returnJson(["success" => true, "payload" => $ticket->getId()]);
    }
}