Шаблоны в Поддержке

Web/Models/Entities/SupportTemplate.php

@@ -0,0 +1,40 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Entities;
+use openvk\Web\Models\Repositories\SupportTemplatesDirs;
+use openvk\Web\Models\Repositories\Users;
+use openvk\Web\Models\RowModel;
+
+class SupportTemplate extends RowModel
+{
+    protected $tableName = "support_templates";
+
+    function getId(): int
+    {
+        return $this->getRecord()->id;
+    }
+
+    function getOwner(): ?User
+    {
+        return (new Users)->get($this->getRecord()->owner);
+    }
+
+    function getDir(): ?SupportTemplateDir
+    {
+        return (new SupportTemplatesDirs)->get($this->getRecord()->dir);
+    }
+
+    function isPublic(): bool
+    {
+        return $this->getDir()->isPublic();
+    }
+
+    function getTitle(): string
+    {
+        return $this->getRecord()->title;
+    }
+
+    function getText(): string
+    {
+        return $this->getRecord()->text;
+    }
+}

Web/Models/Entities/SupportTemplateDir.php

@@ -0,0 +1,40 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Entities;
+use openvk\Web\Models\Repositories\SupportTemplates;
+use openvk\Web\Models\Repositories\Users;
+use openvk\Web\Models\RowModel;
+
+class SupportTemplateDir extends RowModel
+{
+    protected $tableName = "support_templates_dirs";
+
+    function getId(): int
+    {
+        return $this->getRecord()->id;
+    }
+
+    function getOwner(): ?User
+    {
+        return (new Users)->get($this->getRecord()->owner);
+    }
+
+    function isPublic(): bool
+    {
+        return (bool) $this->getRecord()->is_public;
+    }
+
+    function getTitle(): string
+    {
+        return $this->getRecord()->title;
+    }
+
+    function getText(): string
+    {
+        return $this->getRecord()->text;
+    }
+
+    function getTemplates(): \Traversable
+    {
+        return (new SupportTemplates)->getListByDirId($this->getId());
+    }
+}

Web/Models/Repositories/SupportTemplates.php

@@ -0,0 +1,33 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Repositories;
+use Nette\Database\Table\ActiveRow;
+use Chandler\Database\DatabaseConnection;
+use openvk\Web\Models\Entities\{SupportTemplate, SupportAgent};
+
+class SupportTemplates
+{
+    private $context;
+    private $templates;
+
+    function __construct()
+    {
+        $this->context   = DatabaseConnection::i()->getContext();
+        $this->templates = $this->context->table("support_templates");
+    }
+
+    private function toTemplate(?ActiveRow $ar): ?SupportTemplate
+    {
+        return is_null($ar) ? NULL : new SupportTemplate($ar);
+    }
+
+    function get(int $id): ?SupportTemplate
+    {
+        return $this->toTemplate($this->templates->get($id));
+    }
+
+    function getListByDirId(int $dir_id): \Traversable
+    {
+        foreach ($this->templates->where(["dir" => $dir_id, "deleted" => 0]) as $template)
+            yield new SupportTemplate($template);
+    }
+}

Web/Models/Repositories/SupportTemplatesDirs.php

@@ -0,0 +1,33 @@
+<?php declare(strict_types=1);
+namespace openvk\Web\Models\Repositories;
+use Nette\Database\Table\ActiveRow;
+use Chandler\Database\DatabaseConnection;
+use openvk\Web\Models\Entities\{SupportTemplateDir};
+
+class SupportTemplatesDirs
+{
+    private $context;
+    private $dirs;
+
+    function __construct()
+    {
+        $this->context = DatabaseConnection::i()->getContext();
+        $this->dirs    = $this->context->table("support_templates_dirs");
+    }
+
+    private function toDir(?ActiveRow $ar): ?SupportTemplateDir
+    {
+        return is_null($ar) ? NULL : new SupportTemplateDir($ar);
+    }
+
+    function get(int $id): ?SupportTemplateDir
+    {
+        return $this->toDir($this->dirs->get($id));
+    }
+
+    function getList(int $uid): \Traversable
+    {
+        foreach ($this->dirs->where("(owner=$uid OR is_public=1) AND deleted=0") as $dir)
+            yield new SupportTemplateDir($dir);
+    }
+}

Web/Presenters/SupportPresenter.php

@@ -1,7 +1,12 @@
 <?php declare(strict_types=1);
 namespace openvk\Web\Presenters;
-use openvk\Web\Models\Entities\{SupportAgent, Ticket, TicketComment};
+use openvk\Web\Models\Entities\{SupportAgent, SupportTemplate, SupportTemplateDir, Ticket, TicketComment};
-use openvk\Web\Models\Repositories\{Tickets, Users, TicketComments, SupportAgents};
+use openvk\Web\Models\Repositories\{SupportTemplates,
+    SupportTemplatesDirs,
+    Tickets,
+    Users,
+    TicketComments,
+    SupportAgents};
 use openvk\Web\Util\Telegram;
 use Chandler\Session\Session;
 use Chandler\Database\DatabaseConnection;
@@ -210,7 +215,6 @@ final class SupportPresenter extends OpenVKPresenter
         $this->template->ticket      = $ticket;
         $this->template->comments    = $ticketComments;
         $this->template->id          = $id;
-        $this->template->fastAnswers = OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["fastAnswers"];
     }
     
     function renderAnswerTicketReply(int $id): void
@@ -396,4 +400,233 @@ final class SupportPresenter extends OpenVKPresenter
             $this->flashFail("succ", "Успех", "Профиль создан. Теперь пользователи видят Ваши псевдоним и аватарку вместо стандартных аватарки и номера.");
         }
     }
+
+    function renderGetTemplatesDirs(): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        $dirs = [];
+        foreach ((new SupportTemplatesDirs)->getList($this->user->identity->getId()) as $dir) {
+            $dirs[] = ["id" => $dir->getId(), "title" => $dir->getTitle()];
+        }
+
+        $this->returnJson(["success" => true, "dirs" => $dirs]);
+    }
+
+    function renderGetTemplatesInDir(int $dirId): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        $dir = (new SupportTemplatesDirs)->get($dirId);
+
+        if (!$dir || $dir->getOwner()->getId() !== $this->user->identity->getId() && !$dir->isPublic()) {
+            $this->returnJson(["success" => false, "error" => tr("forbidden")]);
+        }
+
+        $templates = [];
+        foreach ($dir->getTemplates() as $template) {
+            $templateData = [
+                "id" => $template->getId(),
+                "title" => $template->getTitle(),
+                "text" => $template->getText(),
+            ];
+
+            if ($this->queryParam("tid")) {
+                $ticket = (new Tickets)->get((int) $this->queryParam("tid"));
+                $ticket_user = $ticket->getUser();
+                $replacements = [
+                    "{user_name}" => $ticket_user->getFirstName(),
+                    "{last_name}" => $ticket_user->getLastName(),
+                    "{unban_time}" => $ticket_user->getUnbanTime(),
+                ];
+
+                if ($ticket->getId()) {
+                    foreach ($replacements as $search => $replace) {
+                        $templateData["text"] = str_replace($search, $replace, $templateData["text"]);
+                    }
+                }
+            }
+
+            $templates[] = $templateData;
+        }
+
+        $this->returnJson(["success" => true, "templates" => $templates]);
+    }
+
+    function renderCreateTemplatesDir(): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+        $this->assertNoCSRF();
+
+        if ($_SERVER["REQUEST_METHOD"] === "POST") {
+            $dir = new SupportTemplateDir;
+            $dir->setTitle($this->postParam("title"));
+            $dir->setOwner($this->user->identity->getId());
+            $dir->setIs_Public(!empty($this->postParam("is_public")));
+            $dir->save();
+
+            $this->flashFail("succ", tr("changes_saved"));
+        }
+    }
+
+    function renderTemplates(): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+
+        $mode = in_array($this->queryParam("act"), ["dirs", "list", "create_dir", "create_template", "edit_dir", "edit_template"]) ? $this->queryParam("act") : "dirs";
+
+        if ($_SERVER["REQUEST_METHOD"] === "POST") {
+            $this->assertNoCSRF();
+
+            if ($mode === "create_dir" || $mode === "edit_dir") {
+                $dirId = (int) $this->queryParam("dir");
+                $dir = ($mode === "create_dir") ? new SupportTemplateDir : (new SupportTemplatesDirs)->get($dirId);
+
+                if ($mode === "edit_dir" && (!$dir || $dir->isDeleted())) {
+                    $this->notFound();
+                }
+
+                if ($mode === "edit_dir" && $dir->getOwner()->getId() !== $this->user->identity->getId()) {
+                    $this->flashFail("err", tr("forbidden"));
+                }
+
+                $dir->setTitle($this->postParam("title"));
+                $dir->setOwner($this->user->identity->getId());
+                $dir->setIs_Public(!empty($this->postParam("is_public")));
+                $dir->save();
+
+                if ($mode === "create_dir") {
+                    $this->redirect("/support/templates?act=list&dir=" . $dir->getId());
+                } else {
+                    $this->flashFail("succ", tr("changes_saved"));
+                }
+            } else if ($mode === "create_template" || $mode === "edit_template") {
+                $templateId = (int) $this->queryParam("id");
+                $template = ($mode === "create_template") ? new SupportTemplate : (new SupportTemplates)->get($templateId);
+                if (!$template || $template->isDeleted()) {
+                    $this->notFound();
+                }
+
+                if ($mode === "edit_template" && $template->getOwner()->getId() !== $this->user->identity->getId()) {
+                    $this->flashFail("err", tr("forbidden"));
+                }
+
+                $dirId = ($mode === "create_template") ? (int) $this->queryParam("dir") : $template->getDir()->getId();
+                $dir = (new SupportTemplatesDirs)->get($dirId);
+
+                if ($mode === "create_template" && $dir->getOwner()->getId() !== $this->user->identity->getId()) {
+                    $this->flashFail("err", tr("forbidden"));
+                }
+
+                if (!$dir || $dir->isDeleted()) {
+                    $this->notFound();
+                }
+
+                if ($dir->getOwner()->getId() !== $this->user->identity->getId()) {
+                    $this->flashFail("err", tr("forbidden"));
+                }
+
+                $template->setOwner($this->user->identity->getId());
+                $template->setDir($dir->getId());
+                $template->setTitle($this->postParam("title"));
+                $template->setText($this->postParam("text"));
+                $template->save();
+
+                if ($mode === "create_template") {
+                    $this->redirect("/support/templates?act=list&dir=" . $dirId . "&id=" . $template->getId());
+                } else {
+                    $this->flashFail("succ", tr("changes_saved"));
+                }
+            }
+        } else {
+            $this->template->mode = $mode;
+
+            if (!$this->queryParam("dir")) {
+                $dirs = (new SupportTemplatesDirs)->getList($this->user->identity->getId());
+                $this->template->dirs = $dirs;
+                $this->template->dirsCount = count($dirs);
+
+                if ($mode === "edit_template") {
+                    $templateId = (int) $this->queryParam("id");
+                    $template = (new SupportTemplates)->get($templateId);
+
+                    if (!$template || $template->isDeleted()) {
+                        $this->notFound();
+                    }
+
+                    if ($template->getOwner()->getId() !== $this->user->identity->getId()) {
+                        $this->flashFail("err", tr("forbidden"));
+                    }
+
+                    $this->template->dir = $template->getDir();
+                    $this->template->activeTemplate = $template;
+                }
+            } else {
+                $dirId = (int) $this->queryParam("dir");
+                $dir = (new SupportTemplatesDirs)->get($dirId);
+
+                if (!$dir || $dir->isDeleted()) {
+                    $this->notFound();
+                }
+
+                if ($mode === "edit_dir" && $dir->getOwner()->getId() !== $this->user->identity->getId()) {
+                    $this->flashFail("err", tr("forbidden"));
+                }
+
+                if ($mode === "create_template" && $dir->getOwner()->getId() !== $this->user->identity->getId()) {
+                    $this->flashFail("err", tr("forbidden"));
+                }
+
+                $this->template->dir = $dir;
+                $templates = $dir->getTemplates();
+                $this->template->templates = $templates;
+                $this->template->templatesCount = count($templates);
+                $this->template->selectedTemplate = (int) $this->queryParam("id");
+            }
+        }
+    }
+
+    function renderDeleteDir(int $id): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+        $dir = (new SupportTemplatesDirs)->get($id);
+
+        if (!$dir || $dir->isDeleted()) {
+            $this->notFound();
+        }
+
+        if ($dir->getOwner()->getId() !== $this->user->identity->getId()) {
+            $this->flashFail("err", tr("forbidden"));
+        }
+
+        $templates = $dir->getTemplates();
+
+        foreach ($templates as $template) {
+            $template->delete();
+        }
+
+        $dir->delete();
+
+        $this->redirect("/support/templates");
+    }
+
+    function renderDeleteTemplate(int $id): void
+    {
+        $this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
+        $template = (new SupportTemplates)->get($id);
+
+        if (!$template || $template->isDeleted()) {
+            $this->notFound();
+        }
+
+        if ($template->getOwner()->getId() !== $this->user->identity->getId()) {
+            $this->flashFail("err", tr("forbidden"));
+        }
+
+        $dir = $template->getDir()->getId();
+        $template->delete();
+
+        $this->redirect("/support/templates?act=list&dir=$dir");
+    }
+
 }

Web/Presenters/templates/Support/AnswerTicket.xml

@@ -33,8 +33,8 @@
                     <option value="0">{_support_status_0}</option>
                 </select>
             </div>
-            <div n:if="!is_null($fastAnswers)" style="float: right;">
+            <div style="float: right;">
-                <a class="button" href="javascript:showSupportFastAnswerDialog(fastAnswers)">{_fast_answers}</a>
+                <a class="button" href="javascript:getTemplatesDirs({$ticket->getId()}, true)">{_fast_answers}</a>
             </div>
             <br />
         </form>
@@ -123,10 +123,9 @@
     </table>
 
     <script>
-        const fastAnswers = [
+        function toggleTemplateTextShow(id) {
-            {foreach $fastAnswers as $answer}
+            const elem = document.getElementById('template-text-' + id);
-                {$answer},
+            elem.style.display = (elem.style.display === "none" ? "block" : "none");
-            {/foreach}
+        }
-        ];
     </script>
 {/block}

Web/Presenters/templates/Support/List.xml

@@ -21,6 +21,9 @@
     <div class="tab">
         <a href="/support/agent{$thisUser->getId()}">Мой профиль</a>
     </div>
+    <div class="tab">
+        <a href="/support/templates">{_support_my_templates}</a>
+    </div>
 {/block}
 
 {* BEGIN ELEMENTS DESCRIPTION *}

Web/Presenters/templates/Support/Templates.xml

@@ -0,0 +1,93 @@
+{extends "../@layout.xml"}
+
+{block header}
+    <div n:if="$mode === 'dirs'">{_support_my_templates}</div>
+    <div n:if="$mode === 'list'"><a href="/support/templates">{_support_my_templates}</a> > {$dir->getTitle()}</div>
+    <div n:if="$mode === 'create_dir'"><a href="/support/templates">{_support_my_templates}</a> > {_support_create_templates_dir}</div>
+    <div n:if="$mode === 'create_template'">
+        <a href="/support/templates">{_support_my_templates}</a>
+        > <a href="/support/templates?act=list&dir={$dir->getId()}">{$dir->getTitle()}</a>
+        > {_support_create_template}
+    </div>
+    <div n:if="$mode === 'edit_dir'">
+        <a href="/support/templates">{_support_my_templates}</a>
+        > <a href="/support/templates?act=list&dir={$dir->getId()}">{$dir->getTitle()}</a>
+        > {_edit}
+    </div>
+    <div n:if="$mode === 'edit_template'">
+        <a href="/support/templates">{_support_my_templates}</a>
+        > <a href="/support/templates?act=list&dir={$dir->getId()}">{$dir->getTitle()}</a>
+        > <a href="/support/templates?act=list&dir={$dir->getId()}&id={$activeTemplate->getId()}">{$activeTemplate->getTitle()}</a>
+        > {_edit}
+    </div>
+{/block}
+
+{block content}
+    <div n:if="$mode === 'dirs'">
+        <div>
+            <a class="button" href="/support/templates?act=create_dir">{_support_create_templates_dir}</a>
+        </div>
+        <br/>
+        <div n:if="$dirsCount <= 0" style="padding: 32px">
+            <center>{_no_data_description}</center>
+        </div>
+        <div n:foreach="$dirs as $dir">
+            <a href="/support/templates?act=list&dir={$dir->getId()}">
+                <h4 style="padding: 8px;">
+                    {$dir->getTitle()}
+                    <a n:if="$dir->getOwner()->getId() === $thisUser->getId()" href="/support/templates?act=edit_dir&dir={$dir->getId()}">({_edit})</a>
+                </h4>
+            </a>
+        </div>
+    </div>
+    <div n:if="$mode === 'list'">
+        <div n:if="$dir->getOwner()->getId() === $thisUser->getId()">
+            <a class="button" href="/support/templates?act=create_template&dir={$dir->getId()}">{_support_create_template}</a>
+            <a class="button" href="/support/templates_dir{$dir->getId()}/delete">{_support_remove_templates_dir_1} <b>{_support_remove_templates_dir_2}</b></a>
+        </div>
+        <br/>
+        <div n:if="$templatesCount <= 0" style="padding: 32px">
+            <center>{_no_data_description}</center>
+        </div>
+        <div n:foreach="$templates as $template">
+            <h4 style="padding: 8px; cursor: pointer;" onclick="toggleTemplateTextShow({$template->getId()})">
+                {$template->getTitle()}
+                <a n:if="$template->getOwner()->getId() === $thisUser->getId()" href="/support/templates?act=edit_template&id={$template->getId()}">({_edit})</a>
+            </h4>
+            <div id="template-text-{$template->getId()}" style="display: none; padding: 8px; white-space: pre-wrap;">{$template->getText()}</div>
+        </div>
+    </div>
+    <div n:if="$mode === 'create_dir' || $mode === 'edit_dir'">
+        <form method="post">
+            <input type="text" placeholder="{_support_templates_dir_name}" name="title" n:attr="value => $mode === 'edit_dir' ? $dir->getTitle() : ''" />
+            <input type="checkbox" value="1" name="is_public" n:attr="checked => $mode === 'edit_dir' ? $dir->isPublic() : false"/> {_support_public_templates_dir}
+            <input type="hidden" value="{$csrfToken}" name="hash"/>
+            <input type="submit" n:attr="value => ($mode === 'create_dir' ? tr(create) : tr(save))" class="button" />
+        </form>
+    </div>
+    <div n:if="$mode === 'create_template' || $mode === 'edit_template'">
+        <form method="post">
+            <input n:attr="value => $mode === 'edit_template' ? $activeTemplate->getTitle() : ''" type="text" placeholder="{_support_template_name}" name="title"/>
+            <textarea style="resize: vertical;" name="text" placeholder="{_support_template_text}">{$mode === 'edit_template' ? $activeTemplate->getText() : ''}</textarea>
+            <ul>
+                <li><b>{="{user_name}"}</b> — {_support_template_replacement_user_name}</li>
+                <li><b>{="{last_name}"}</b> — {_support_template_replacement_last_name}</li>
+                <li><b>{="{unban_time}"}</b> — {_support_template_replacement_unban_time}</li>
+            </ul>
+            <input type="hidden" value="{$csrfToken}" name="hash"/>
+            <input type="submit" n:attr="value => ($mode === 'create_template' ? tr(create) : tr(save))" class="button" />
+            <a n:if="$mode === 'edit_template'" class="button" href="/support/template{$activeTemplate->getId()}/delete">{_delete}</a>
+        </form>
+    </div>
+    <script>
+        function toggleTemplateTextShow(id, scrollTo) {
+            if (!scrollTo) scrollTo = false;
+
+            const elem = document.getElementById('template-text-' + id);
+            elem.style.display = (elem.style.display === 'none' ? 'inherit' : 'none');
+            if (scrollTo) elem.scrollIntoView();
+        }
+
+        toggleTemplateTextShow({$selectedTemplate}, true)
+    </script>
+{/block}

Web/routes.yml

@@ -35,6 +35,18 @@ routes:
       handler: "Support->agent"
     - url: "/support/agent{num}/edit"
       handler: "Support->editAgent"
+    - url: "/al_helpdesk/get_templates_dirs"
+      handler: "Support->getTemplatesDirs"
+    - url: "/al_helpdesk/td{num}/templates"
+      handler: "Support->getTemplatesInDir"
+    - url: "/al_helpdesk/create_templates_dir"
+      handler: "Support->createTemplatesDir"
+    - url: "/support/templates"
+      handler: "Support->templates"
+    - url: "/support/templates_dir{num}/delete"
+      handler: "Support->deleteDir"
+    - url: "/support/template{num}/delete"
+      handler: "Support->deleteTemplate"
     - url: "/language"
       handler: "About->language"
     - url: "/language/{text}.js"

Web/static/js/openvk.cls.js

@@ -344,6 +344,57 @@ function supportFastAnswerDialogOnClick(answer) {
     answerInput.focus();
 }
 
+function getTemplatesDirs(tid) {
+    $.ajax("/al_helpdesk/get_templates_dirs").done((response) => {
+        console.log(response, response.success);
+
+        if (response.success) {
+            const dirsHtml = response.dirs.length > 0 ? response.dirs.map((dir) => `
+                <li style="cursor: pointer;" onclick="getTemplatesInDir(${dir.id}, ${tid})">
+                    <h4 style="padding: 8px;">${dir.title}</h4>
+                </li>
+            `).join("") : `<center>${tr("no_data_description")}</center>`;
+
+            const managementLink = `<a href="/support/templates" target="_blank" class="button">${tr("edit")}</a>`;
+            if (document.getElementsByClassName('ovk-diag-body').length === 0) {
+                MessageBox(tr("fast_answers"), `${managementLink}<ul style="padding-inline-start: 8px; overflow-y: auto; max-height: 70vh;">${dirsHtml}</ul>`, [tr("close")], [
+                    Function.noop
+                ]);
+            } else {
+                document.getElementsByClassName('ovk-diag-body')[0].innerHTML = `${managementLink}<ul style="padding-inline-start: 8px; overflow-y: auto; max-height: 70vh;">${dirsHtml}</ul>`;
+            }
+        }
+    });
+}
+
+function getTemplatesInDir(dir, ticket) {
+    $.ajax(`/al_helpdesk/td${dir}/templates?tid=${ticket}`).done((response) => {
+        console.log(response, response.success);
+
+        if (response.success) {
+            let html = "";
+
+            response.templates.forEach((template) => {
+                html += '\
+                    <li onclick="toggleTemplateTextShow(' + template.id + ')" style="cursor: pointer;" onclick="toggleTemplateTextShow(' + template.id + ')">\
+                        <h4 style="padding: 8px;">' + template.title + '</h4>\
+                        <div id="template-text-' + template.id +'" style="color: #000; white-space: pre-wrap; display: none;">\
+' + template.text + '\
+                            <br/><br/><button class="button" onclick="document.getElementById(`answer_text`).value=`' + template.text.replaceAll("\"", "&quot;") + '`">' + tr("support_apply_template") + '</button>\
+                        </div>\
+                    </li>';
+            });
+
+            const templatesListHtml = response.templates.length > 0
+                ? `<a href="javascript:getTemplatesDirs(${ticket}, false)">< ${tr("paginator_back")}</a><ul style="padding-inline-start: 8px; overflow-y: auto; max-height: 70vh;">${html}</ul>`
+                : `<center>${tr("no_data_description")}</center>`;
+
+            document.getElementsByClassName("ovk-diag-body")[0].innerHTML = templatesListHtml;
+        }
+    });
+}
+
+
 function ovk_proc_strtr(string, length = 0) {
     const newString = string.substring(0, length);
     return newString + (string !== newString ? "…" : "");

install/sqls/00038-support-templates.sql

@@ -0,0 +1,33 @@
+CREATE TABLE `support_templates_dirs`
+(
+    `id`        bigint(20) UNSIGNED                 NOT NULL,
+    `owner`     bigint(20) UNSIGNED                 NOT NULL,
+    `is_public` tinyint(1)                          NOT NULL DEFAULT 0,
+    `title`     tinytext COLLATE utf8mb4_unicode_ci NOT NULL,
+    `deleted`   tinyint(1)                          NOT NULL DEFAULT 0
+) ENGINE = InnoDB
+  DEFAULT CHARSET = utf8mb4;
+
+ALTER TABLE `support_templates_dirs`
+    ADD PRIMARY KEY (`id`);
+
+ALTER TABLE `support_templates_dirs`
+    MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT;
+COMMIT;
+
+CREATE TABLE `support_templates`
+(
+    `id`      bigint(20) UNSIGNED                 NOT NULL,
+    `owner`   bigint(20) UNSIGNED                 NOT NULL,
+    `dir`     bigint(20) UNSIGNED                 NOT NULL,
+    `title`   tinytext COLLATE utf8mb4_unicode_ci NOT NULL,
+    `text`    longtext COLLATE utf8mb4_unicode_ci NOT NULL,
+    `deleted` tinyint(1)                          NOT NULL DEFAULT 0
+) ENGINE = InnoDB
+  DEFAULT CHARSET = utf8mb4;
+
+ALTER TABLE `support_templates`
+    ADD PRIMARY KEY (`id`);
+
+ALTER TABLE `support_templates`
+    MODIFY `id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT;

locales/en.strings

@@ -913,6 +913,20 @@
 "banned_in_support_1" = "Sorry, <b>$1</b>, but now you can't create tickets.";
 "banned_in_support_2" = "And the reason for this is simple: <b>$1</b>. Unfortunately, this time we had to take away this opportunity from you forever.";
 
+"support_my_templates" = "My templates";
+"support_create_templates_dir" = "Create folder";
+"support_create_template" = "Create template";
+"support_public_templates_dir" = "Other agents can use";
+"support_remove_templates_dir_1" = "Delete folder";
+"support_remove_templates_dir_2" = "with templates";
+"support_templates_dir_name" = "Folder name";
+"support_template_replacement_user_name" = "User's first name";
+"support_template_replacement_last_name" = "User's last name";
+"support_template_replacement_unban_time" = "User's unban time";
+"support_template_text" = "Template Text";
+"support_template_name" = "Template Name";
+"support_apply_template" = "Use";
+
 /* Invite */
 
 "invite" = "Invite";

locales/ru.strings

@@ -841,6 +841,19 @@
 "ticket_changed_comment" = "Изменения вступят силу через несколько секунд.";
 "banned_in_support_1" = "Извините, <b>$1</b>, но теперь вам нельзя создавать обращения.";
 "banned_in_support_2" = "А причина этому проста: <b>$1</b>. К сожалению, на этот раз нам пришлось отобрать у вас эту возможность навсегда.";
+"support_my_templates" = "Мои шаблоны";
+"support_create_templates_dir" = "Создать папку";
+"support_create_template" = "Создать шаблон";
+"support_public_templates_dir" = "Видят другие агенты";
+"support_remove_templates_dir_1" = "Удалить папку";
+"support_remove_templates_dir_2" = "вместе с шаблонами";
+"support_templates_dir_name" = "Название папки с шаблонами";
+"support_template_replacement_user_name" = "Имя пользователя";
+"support_template_replacement_last_name" = "Фамилия пользователя";
+"support_template_replacement_unban_time" = "Время разблокировки";
+"support_template_text" = "Текст шаблона";
+"support_template_name" = "Название шаблона";
+"support_apply_template" = "Применить";
 
 /* Invite */
 

openvk-example.yml

@@ -44,10 +44,6 @@ openvk:
         support:
             supportName: "Agent"
             adminAccount: 1 # Change this ok
-            fastAnswers:
-                - "This is a list of quick answers to common questions for support. Post your responses here and agents can send it quickly with just 3 clicks"
-                - "There can be as many answers as you want, but it is best to have a maximum of 10.\n\nYou can also remove all answers from the list to disable this feature"
-                - "Good luck filling! If you are a regular support agent, inform the administrator that he forgot to fill the config"
         messages:
             strict: false
         wall: