openvk/Web/Presenters/templates/Support/AnswerTicket.xml

{extends "../@layout.xml"}
{block title}{_menu_help}{/block}

{block header}
    {$ticket->getName()}
{/block}

{block content}
    <div class="post-author">
        <a href="#" style="font-size: 13px;"><b>{$ticket->getName()}</b></a><br />
        {_author}: <a href="/id{$ticket->getUser()->getId()}">{$ticket->getUser()->getFullName()}</a> | {$ticket->getUser()->getRegistrationIP()} | {_status}: {$ticket->getStatus()}.
    </div>
    <div class="text" style="padding-top: 10px; border-bottom: #ECECEC solid 1px;">
        {$ticket->getText()|noescape}
        <br /><br />
    </div>
    <div style="padding-top: 5px;">
        {$ticket->getTime()}&nbsp;|&nbsp;
        <a href="/support/delete/{$id}?hash={$csrfToken}">{_delete}</a>
    </div>
    <br />
    <div>
        <form action="/al_comments/create/support/reply/{$id}" method="post" style="margin: 0;">
            <textarea name="text" id="answer_text" style="width: 100%; resize: vertical;"></textarea>
            <br />
            <input type="hidden" name="hash" value="{$csrfToken}" />
            <br />
            <div style="float: left;">
                <input type="submit" value="{_write}" class="button" />
                <select name="status" style="width: unset;">
                    <option value="1">{_support_status_1}</option>
                    <option value="2">{_support_status_2}</option>
                    <option value="0">{_support_status_0}</option>
                </select>
            </div>
            <div style="float: right;">
                <a class="button" href="javascript:getTemplatesDirs({$ticket->getId()}, true)">{_fast_answers}</a>
            </div>
            <br />
        </form>
    </div>
    <br />
    <p n:if="!$comments">{_no_comments}</p>
    {var $printedSupportGreeting = false}
    <table n:foreach="$comments as $comment" border="0" style="font-size: 11px;" class="post">
        <tbody>
            <tr>
                {if $comment->getUType() === 0}
                    <td width="54" valign="top">
                        <img src="{$comment->getUser()->getAvatarUrl('miniscule')}" width="50" />
                    </td>
                {else}
                    <td width="54" valign="top">
                        <img
                            src="{$comment->getAvatar()}"
                            style="max-width: 50px; filter: hue-rotate({$comment->getColorRotation()}deg);" />
                    </td>
                {/if}
                <td width="645" valign="top">
                    {if $comment->getUType() === 0}
                        <div class="post-author">
                        <a href="{$comment->getUser()->getURL()}"><b>
                        {$comment->getUser()->getFullName()}
                        </b></a> {($comment->getUser()->isFemale() ? tr("post_writes_f") : tr("post_writes_m"))}<br />
                        <a href="#" class="date">{$comment->getTime()}</a>
                        </div>
                    {elseif ($comment->getUType() === 1)}
                        <div class="post-author">
                            <a n:attr="href => $thisUser->getChandlerUser()->can('write')->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0) ? '/support/agent' . $comment->getUser()->getId() : ''"><b>{$comment->getAuthorName()}</b></a>
                            {if $thisUser->getChandlerUser()->can("write")->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0)}
                                <a href="{$comment->getUser()->getURL()}">
                                    <span class="nobold">
                                        {var $lastName = $comment->getUser()->getLastName()}
                                        {if empty(trim($lastName))}
                                            ({$comment->getUser()->getFirstName()})
                                        {else}
                                            ({$comment->getUser()->getFirstName()} {iconv_substr($lastName, 0, 1)}.)
                                        {/if}
                                    </span>
                                </a>
                            {/if}
                            {_post_writes_m}<br />
                            <a href="#" class="date">{$comment->getTime()}</a>
                        </div>
                    {/if}
                    <div class="post-content" id="{$comment->getId()}">
                        <div class="text" id="text{$comment->getId()}">
                            {if $comment->getUType() === 1 && !$printedSupportGreeting}
                                {var $printedSupportGreeting = true}
                                {tr("support_greeting_hi", $ticket->getUser()->getFullName())}
                                <br />
                                <br />

                                {$comment->getText()|noescape}
                                <br />
                                <br />

                                {tr("support_greeting_regards", OPENVK_ROOT_CONF["openvk"]["appearance"]["name"])|noescape}
                            {else}
                                {$comment->getText()|noescape}
                            {/if}
                        </div>

                        <div class="post-menu">
                            <a href="/support/comment/{$comment->getId()}/delete?hash={urlencode($csrfToken)}">{_delete}</a>
                        </div>
                        
                        {if $comment->getUType() === 1 && !is_null($comment->isLikedByUser())}
                            <div class="post-menu">
                                <strong>
                                    {if $comment->isLikedByUser()}
                                        {_support_good_answer_agent}
                                    {else}
                                        {_support_bad_answer_agent}
                                    {/if}
                                </strong>
                            </div>
                        {/if}
                    </div>
                </td>
            </tr>
        </tbody>
    </table>

    <script>
        function toggleTemplateTextShow(id) {
            const elem = document.getElementById('template-text-' + id);
            elem.style.display = (elem.style.display === "none" ? "block" : "none");
        }
    </script>
{/block}