Ilya Prokopenko
84635a22ba
Support: Add closing all tickets when banned
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slowly getting back on "business"...
Resolves #584
2022-07-17 17:50:37 +03:00
Maxim Leshchenko
91d852e071
Support: Add ability to modify FAQ
2022-05-21 10:04:33 +01:00
Maxim Leshchenko
0818e507a8
Support: Remove some commented code and make code a little more consistent with the code style
2022-05-20 15:16:39 +01:00
Maxim Leshchenko
6588734caa
Support: Allow agents to prevent users from creating tickets
2022-03-26 22:06:07 +01:00
Maxim Leshchenko
67c61bf7a1
Support: Add ability to delete comments in a ticket
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There used to be a button for this, but it didn't work. It works now
2022-01-28 15:34:13 +02:00
Ilya Prokopenko
4281ec4f80
Markdown: Removed Safe Mode
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It's not necessary at this point anyway.
2022-01-21 13:47:08 +03:00
Ilya Prokopenko
217463e554
Global: Replacing Textile with Markdown
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Closes #293
2022-01-16 12:09:05 +03:00
Maxim Leshchenko
7508030909
About: Fix parsing Textile files in knowledgebase
2022-01-16 00:04:16 +02:00
Maxim Leshchenko
02e41e19b4
Support: Use pagination in the user's ticket list
2022-01-07 00:59:51 +02:00
Maxim Leshchenko
f7fbda1e3c
Support: Comb the code
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Also, now clicking on the name of the support agent does not display "false". There should be no other visible changes
2022-01-07 00:30:49 +02:00
Maxim Leshchenko
9d89a67a91
Support: Ability to respond with configurable quick replies to tickets
2021-12-26 19:18:36 +02:00
Maxim Leshchenko
e00e3b9097
Support: Fix answers evaluating
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Now it works
2021-12-16 20:25:42 +02:00
n1rwana
a082d84d54
Support: Allow users to rate support answers ( #342 )
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* New feature: users can rate support answers
Now users can rate support answers. They will see links "This is good answer" and "This is bad answer", like it was in original VK.
2021-12-15 00:56:23 +02:00
Maxim Leshchenko
6cc68b5480
Support: Translate operations result messages
2021-12-10 18:52:32 +02:00
Maxim Leshchenko
1b510ca6a3
Support: Make the code more similar to rest of code in the project
2021-12-10 18:36:50 +02:00
Maxim Leshchenko
2af7dcc4f4
Support: Fix deleting tickets
2021-12-10 17:17:01 +02:00
Maxim Leshchenko
763c0c91e2
Support: Check ticket for existence before showing
2021-12-10 15:53:39 +02:00
Maxim Leshchenko
7cbb3afcd7
Fixup "Support: Send new ticket notifications to Telegram"
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Excuse me
2021-12-05 23:48:44 +02:00
Maxim Leshchenko
d7e3d2d77d
Support: Send new ticket notifications to Telegram
2021-12-05 23:30:57 +02:00
Celestora
131988ddf3
Rewrite unholy and annoying support greetings
2021-11-25 21:20:52 +02:00
Alma Armas
2f09e32b1e
Add rate limiting feature
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Co-authored-by: Rempai <kitsuruko@gmail.com>
2020-12-31 21:19:58 +00:00
Jill Stingray
93909c7444
Add knowledgebase
2020-06-16 15:38:32 +03:00
Jill Stingray
db845c3c0b
Initial commit
2020-06-07 19:04:43 +03:00