33 commits

Author	SHA1	Message	Date
n1rwana	7f46d683c3	Support: Give users the ability to close tickets themselves (#925) ... * User can close ticket (#879) * Localization * Update SupportPresenter.php * Update View.xml	2023-08-11 02:11:40 +03:00
Ilya Prokopenko	9f6cec83a8	OpenVK Midnight: Make icons visible again	2022-12-18 13:03:00 +07:00
n1rwana	1eb74bbafd	Карточка Агента Поддержки (#717)	2022-11-07 23:36:07 +02:00
Ilya Prokopenko	bbdfb04c01	{_"(.*)"} -> {_(.*)}	2022-08-09 13:42:22 +07:00
Maxim Leshchenko	91d852e071	Support: Add ability to modify FAQ	2022-05-21 10:04:33 +01:00
Ilya Prokopenko	c1d7b49dda	Fewer PHP User Deprecated errors	2022-04-24 08:06:45 +03:00
Celestora	ed9dac2ac1	Use correct image sizes in various templates	2022-04-05 14:39:13 +03:00
Maxim Leshchenko	6588734caa	Support: Allow agents to prevent users from creating tickets	2022-03-26 22:06:07 +01:00
Maxim Leshchenko	67c61bf7a1	Support: Add ability to delete comments in a ticket ... There used to be a button for this, but it didn't work. It works now	2022-01-28 15:34:13 +02:00
Maxim Leshchenko	b46552663d	Support: Make the behavior when the user has no tickets more friendly ... Specifically, do not display a link to the list and display a message in the list instead of nothing if there are no tickets. Closes #394	2022-01-07 02:15:36 +02:00
Maxim Leshchenko	9feea4302a	Support: Some fixes ... :3	2022-01-07 02:07:36 +02:00
Maxim Leshchenko	02e41e19b4	Support: Use pagination in the user's ticket list	2022-01-07 00:59:51 +02:00
Maxim Leshchenko	f7fbda1e3c	Support: Comb the code ... Also, now clicking on the name of the support agent does not display "false". There should be no other visible changes	2022-01-07 00:30:49 +02:00
Ilya Prokopenko	8863ededf1	Removed unnecessary extensions from the routes ... ... almost. restore.pl was left temporarily (namely for two days) so that users could safely restore their passwords if they needed to.	2021-12-31 11:28:57 +07:00
Maxim Leshchenko	9d89a67a91	Support: Ability to respond with configurable quick replies to tickets	2021-12-26 19:18:36 +02:00
Maxim Leshchenko	8efe468e8f	Support: Again fix answers evaluating	2021-12-18 16:17:18 +02:00
Maxim Leshchenko	e00e3b9097	Support: Fix answers evaluating ... Now it works	2021-12-16 20:25:42 +02:00
Maxim Leshchenko	5354d8edcc	Support: Fix an error when trying to view a ticket	2021-12-15 02:02:12 +02:00
n1rwana	a082d84d54	Support: Allow users to rate support answers (#342) ... * New feature: users can rate support answers Now users can rate support answers. They will see links "This is good answer" and "This is bad answer", like it was in original VK.	2021-12-15 00:56:23 +02:00
Maxim Leshchenko	9785ae1c9b	Improve the last commit again :3	2021-12-07 20:50:14 +02:00
Maxim Leshchenko	9826296256	Improve and slightly fix the last commit	2021-12-07 20:11:51 +02:00
Maxim Leshchenko	3bbdb3c85b	Support: If the agent does not have a surname, do not display an extra dot	2021-12-07 20:05:04 +02:00
Ilya Prokopenko	a77c7dea54	Support: L10n support and rewriting responses	2021-11-28 16:44:22 +03:00
Celestora	60653cdf59	Fix typo in AnswerTicket.xml	2021-11-25 21:23:08 +02:00
Celestora	131988ddf3	Rewrite unholy and annoying support greetings	2021-11-25 21:20:52 +02:00
Celestora	373513cabc	WIP: Fix XSS vulnerability in support tickets	2021-11-17 21:39:22 +02:00
Celestora	b47d0dcd48	Support: WIP: Add support agent name customization	2021-10-14 13:35:17 +03:00
veselcraft	2dfa540919	Support: Links are now clickable in the Ticket itself	2021-10-09 13:57:09 +03:00
Alma Armas	9a99aeb3fc	Make support agents identifiable	2020-07-16 20:09:48 +00:00
Alma Armas	2095669665	Make KB article list text color black	2020-06-29 19:53:57 +00:00
Jill Stingray	93909c7444	Add knowledgebase	2020-06-16 15:38:32 +03:00
Jill Stingray	112bf4b8d4	Make name of support configurable	2020-06-15 21:33:04 +03:00
Jill Stingray	db845c3c0b	Initial commit	2020-06-07 19:04:43 +03:00