mirror of
https://github.com/openvk/openvk
synced 2024-12-23 00:51:03 +03:00
432 lines
16 KiB
PHP
432 lines
16 KiB
PHP
<?php declare(strict_types=1);
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namespace openvk\Web\Presenters;
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use openvk\Web\Models\Entities\{SupportAgent, Ticket, TicketComment};
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use openvk\Web\Models\Repositories\{Tickets, Users, TicketComments, SupportAgents};
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use openvk\Web\Util\Telegram;
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use Chandler\Session\Session;
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use Chandler\Database\DatabaseConnection;
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use Parsedown;
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final class SupportPresenter extends OpenVKPresenter
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{
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protected $banTolerant = true;
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protected $deactivationTolerant = true;
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protected $presenterName = "support";
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private $tickets;
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private $comments;
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function __construct(Tickets $tickets, TicketComments $ticketComments)
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{
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$this->tickets = $tickets;
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$this->comments = $ticketComments;
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parent::__construct();
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}
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function renderIndex(): void
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{
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$this->assertUserLoggedIn();
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$this->template->mode = in_array($this->queryParam("act"), ["faq", "new", "list"]) ? $this->queryParam("act") : "faq";
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if($this->template->mode === "faq") {
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$lang = Session::i()->get("lang", "ru");
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$base = OPENVK_ROOT . "/data/knowledgebase/faq";
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if(file_exists("$base.$lang.md"))
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$file = "$base.$lang.md";
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else if(file_exists("$base.md"))
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$file = "$base.md";
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else
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$file = NULL;
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if(is_null($file)) {
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$this->template->faq = [];
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} else {
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$lines = file($file);
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$faq = [];
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$index = 0;
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foreach($lines as $line) {
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if(strpos($line, "# ") === 0)
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++$index;
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$faq[$index][] = $line;
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}
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$this->template->faq = array_map(function($section) {
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$title = substr($section[0], 2);
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array_shift($section);
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return [
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$title,
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(new Parsedown())->text(implode("\n", $section))
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];
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}, $faq);
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}
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}
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$this->template->count = $this->tickets->getTicketsCountByUserId($this->user->id);
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if($this->template->mode === "list") {
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$this->template->page = (int) ($this->queryParam("p") ?? 1);
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$this->template->tickets = $this->tickets->getTicketsByUserId($this->user->id, $this->template->page);
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}
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if($this->template->mode === "new")
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$this->template->banReason = $this->user->identity->getBanInSupportReason();
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if($_SERVER["REQUEST_METHOD"] === "POST") {
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if($this->user->identity->isBannedInSupport())
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$this->flashFail("err", tr("not_enough_permissions"), tr("not_enough_permissions_comment"));
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if(!empty($this->postParam("name")) && !empty($this->postParam("text"))) {
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$this->willExecuteWriteAction();
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$ticket = new Ticket;
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$ticket->setType(0);
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$ticket->setUser_Id($this->user->id);
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$ticket->setName($this->postParam("name"));
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$ticket->setText($this->postParam("text"));
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$ticket->setcreated(time());
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$ticket->save();
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$helpdeskChat = OPENVK_ROOT_CONF["openvk"]["credentials"]["telegram"]["helpdeskChat"];
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if($helpdeskChat) {
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$serverUrl = ovk_scheme(true) . $_SERVER["SERVER_NAME"];
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$ticketText = ovk_proc_strtr($this->postParam("text"), 1500);
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$telegramText = "<b>📬 Новый тикет!</b>\n\n";
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$telegramText .= "<a href='$serverUrl/support/reply/{$ticket->getId()}'>{$ticket->getName()}</a>\n";
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$telegramText .= "$ticketText\n\n";
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$telegramText .= "Автор: <a href='$serverUrl{$ticket->getUser()->getURL()}'>{$ticket->getUser()->getCanonicalName()}</a> ({$ticket->getUser()->getRegistrationIP()})\n";
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Telegram::send($helpdeskChat, $telegramText);
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}
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$this->redirect("/support/view/" . $ticket->getId());
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} else {
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$this->flashFail("err", tr("error"), tr("you_have_not_entered_name_or_text"));
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}
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}
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}
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function renderList(): void
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{
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$this->assertUserLoggedIn();
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$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
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$act = $this->queryParam("act") ?? "open";
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switch($act) {
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default:
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# NOTICE falling through
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case "open":
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$state = 0;
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break;
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case "answered":
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$state = 1;
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break;
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case "closed":
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$state = 2;
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}
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$this->template->act = $act;
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$this->template->page = (int) ($this->queryParam("p") ?? 1);
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$this->template->count = $this->tickets->getTicketCount($state);
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$this->template->iterator = $this->tickets->getTickets($state, $this->template->page);
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}
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function renderView(int $id): void
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{
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$this->assertUserLoggedIn();
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$ticket = $this->tickets->get($id);
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$ticketComments = $this->comments->getCommentsById($id);
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if(!$ticket || $ticket->isDeleted() != 0 || $ticket->getUserId() !== $this->user->id) {
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$this->notFound();
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} else {
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$this->template->ticket = $ticket;
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$this->template->comments = $ticketComments;
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$this->template->id = $id;
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}
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}
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function renderDelete(int $id): void
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{
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$this->assertUserLoggedIn();
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$this->willExecuteWriteAction();
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if(!empty($id)) {
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$ticket = $this->tickets->get($id);
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if(!$ticket || $ticket->isDeleted() != 0 || (($ticket->getUserId() !== $this->user->id || $ticket->isFromSupport()) && !$this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0))) {
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$this->notFound();
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} else {
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if($ticket->getUserId() !== $this->user->id && $this->hasPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0))
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$_redirect = "/support/tickets";
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else
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$_redirect = "/support?act=list";
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$ticket->delete();
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$this->redirect($_redirect);
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}
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}
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}
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function renderMakeComment(int $id): void
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{
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$ticket = $this->tickets->get($id);
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if($ticket->isDeleted() === 1 || $ticket->getType() === 2 || $ticket->getUserId() !== $this->user->id) {
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header("HTTP/1.1 403 Forbidden");
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header("Location: /support/view/" . $id);
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exit;
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}
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if($_SERVER["REQUEST_METHOD"] === "POST") {
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if(!empty($this->postParam("text"))) {
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$ticket->setType(0);
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$ticket->save();
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$this->willExecuteWriteAction();
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$comment = new TicketComment;
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$comment->setUser_id($this->user->id);
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$comment->setUser_type(0);
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$comment->setText($this->postParam("text"));
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$comment->setTicket_id($id);
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$comment->setCreated(time());
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$comment->save();
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$this->redirect("/support/view/" . $id);
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} else {
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$this->flashFail("err", tr("error"), tr("you_have_not_entered_text"));
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}
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}
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}
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function renderAnswerTicket(int $id): void
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{
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$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
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$ticket = $this->tickets->get($id);
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if(!$ticket || $ticket->isDeleted() != 0)
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$this->notFound();
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$ticketComments = $this->comments->getCommentsById($id);
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$this->template->ticket = $ticket;
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$this->template->comments = $ticketComments;
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$this->template->id = $id;
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$this->template->fastAnswers = OPENVK_ROOT_CONF["openvk"]["preferences"]["support"]["fastAnswers"];
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}
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function renderAnswerTicketReply(int $id): void
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{
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$this->assertPermission('openvk\Web\Models\Entities\TicketReply', 'write', 0);
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$ticket = $this->tickets->get($id);
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if($_SERVER["REQUEST_METHOD"] === "POST") {
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$this->willExecuteWriteAction();
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if(!empty($this->postParam("text")) && !empty($this->postParam("status"))) {
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$ticket->setType($this->postParam("status"));
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$ticket->save();
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$comment = new TicketComment;
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$comment->setUser_id($this->user->id);
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$comment->setUser_type(1);
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$comment->setText($this->postParam("text"));
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$comment->setTicket_Id($id);
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$comment->setCreated(time());
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$comment->save();
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} elseif(empty($this->postParam("text"))) {
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$ticket->setType($this->postParam("status"));
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$ticket->save();
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}
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$this->flashFail("succ", tr("ticket_changed"), tr("ticket_changed_comment"));
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}
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}
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function renderKnowledgeBaseArticle(string $name): void
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{
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$lang = Session::i()->get("lang", "ru");
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$base = OPENVK_ROOT . "/data/knowledgebase";
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if(file_exists("$base/$name.$lang.md"))
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$file = "$base/$name.$lang.md";
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else if(file_exists("$base/$name.md"))
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$file = "$base/$name.md";
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else
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$this->notFound();
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$lines = file($file);
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if(!preg_match("%^OpenVK-KB-Heading: (.+)$%", $lines[0], $matches)) {
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$heading = "Article $name";
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} else {
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$heading = $matches[1];
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array_shift($lines);
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}
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$content = implode($lines);
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$parser = new Parsedown();
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$this->template->heading = $heading;
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$this->template->content = $parser->text($content);
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}
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function renderDeleteComment(int $id): void
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{
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$this->assertUserLoggedIn();
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$this->assertNoCSRF();
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$comment = $this->comments->get($id);
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if(is_null($comment))
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$this->notFound();
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$ticket = $comment->getTicket();
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if($ticket->isDeleted())
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$this->notFound();
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if(!($ticket->getUserId() === $this->user->id && $comment->getUType() === 0))
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$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
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$this->willExecuteWriteAction();
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$comment->delete();
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$this->flashFail("succ", tr("ticket_changed"), tr("ticket_changed_comment"));
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}
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function renderRateAnswer(int $id, int $mark): void
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{
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$this->willExecuteWriteAction();
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$this->assertUserLoggedIn();
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$this->assertNoCSRF();
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$comment = $this->comments->get($id);
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if($this->user->id !== $comment->getTicket()->getUser()->getId())
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exit(header("HTTP/1.1 403 Forbidden"));
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if($mark !== 1 && $mark !== 2)
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exit(header("HTTP/1.1 400 Bad Request"));
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$comment->setMark($mark);
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$comment->save();
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exit(header("HTTP/1.1 200 OK"));
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}
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function renderQuickBanInSupport(int $id): void
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{
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$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
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$this->assertNoCSRF();
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$user = (new Users)->get($id);
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if(!$user)
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exit(json_encode([ "error" => "User does not exist" ]));
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$user->setBlock_In_Support_Reason($this->queryParam("reason"));
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$user->save();
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if($this->queryParam("close_tickets"))
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DatabaseConnection::i()->getConnection()->query("UPDATE tickets SET type = 2 WHERE user_id = ".$id);
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$this->returnJson([ "success" => true, "reason" => $this->queryParam("reason") ]);
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}
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function renderQuickUnbanInSupport(int $id): void
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{
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$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
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$this->assertNoCSRF();
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$user = (new Users)->get($id);
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if(!$user)
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exit(json_encode([ "error" => "User does not exist" ]));
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$user->setBlock_In_Support_Reason(null);
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$user->save();
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$this->returnJson([ "success" => true ]);
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}
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function renderAgent(int $id): void
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{
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$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
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$support_names = new SupportAgents;
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if(!$support_names->isExists($id))
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$this->template->mode = "edit";
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$this->template->agent_id = $id;
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$this->template->mode = in_array($this->queryParam("act"), ["info", "edit"]) ? $this->queryParam("act") : "info";
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$this->template->agent = $support_names->get($id) ?? NULL;
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$this->template->counters = [
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"all" => (new TicketComments)->getCountByAgent($id),
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"good" => (new TicketComments)->getCountByAgent($id, 1),
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"bad" => (new TicketComments)->getCountByAgent($id, 2)
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];
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if($id != $this->user->identity->getId())
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if ($support_names->isExists($id))
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$this->template->mode = "info";
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else
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$this->redirect("/support/agent" . $this->user->identity->getId());
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}
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function renderEditAgent(int $id): void
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{
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$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
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$this->assertNoCSRF();
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$support_names = new SupportAgents;
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$agent = $support_names->get($id);
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if($agent)
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if($agent->getAgentId() != $this->user->identity->getId()) $this->flashFail("err", tr("error"), tr("forbidden"));
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if ($support_names->isExists($id)) {
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$agent = $support_names->get($id);
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$agent->setName($this->postParam("name") ?? tr("helpdesk_agent"));
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$agent->setNumerate((int) $this->postParam("number") ?? NULL);
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$agent->setIcon($this->postParam("avatar"));
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$agent->save();
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$this->flashFail("succ", "Успех", "Профиль отредактирован.");
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} else {
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$agent = new SupportAgent;
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$agent->setAgent($this->user->identity->getId());
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$agent->setName($this->postParam("name") ?? tr("helpdesk_agent"));
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$agent->setNumerate((int) $this->postParam("number") ?? NULL);
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$agent->setIcon($this->postParam("avatar"));
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$agent->save();
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$this->flashFail("succ", "Успех", "Профиль создан. Теперь пользователи видят Ваши псевдоним и аватарку вместо стандартных аватарки и номера.");
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}
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}
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function renderSendUserTicket(): void
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{
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$this->assertPermission("openvk\Web\Models\Entities\TicketReply", "write", 0);
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$this->assertNoCSRF();
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if (!$this->postParam("uid") || !$this->postParam("text"))
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$this->returnJson(["success" => false, "error" => "Один или несколько обязательных параметров не были переданы"]);
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$user = (new Users)->get((int) $this->postParam("uid"));
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if (!$user) $this->returnJson(["success" => false, "error" => "Пользователь не найден"]);
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$ticket = new Ticket;
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$ticket->setType(1);
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$ticket->setUser_Id($user->getId());
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$ticket->setName("[Вопрос от Поддержки]" . ($this->postParam("title") ? " " . $this->postParam("title") : ""));
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$ticket->setText($this->postParam("text"));
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$ticket->setCreated(time());
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$ticket->setSupport_Sender($this->user->id);
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$ticket->save();
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$comment = new TicketComment;
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$comment->setUser_Id($this->user->id);
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$comment->setUser_Type(1);
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$comment->setText($this->postParam("text"));
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$comment->setCreated(time());
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$comment->setTicket_Id($ticket->getId());
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$comment->save();
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$user->adminNotify(($user->isFemale() ? "Дорогая " : "Дорогой ") . $user->getFirstName() . "!\n\nВы получили новый вопрос (https://$_SERVER[SERVER_NAME]/support/view/{$ticket->getId()}) от Команды Поддержки " . OPENVK_ROOT_CONF["openvk"]["appearance"]["name"]);
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$this->returnJson(["success" => true, "payload" => $ticket->getId()]);
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}
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}
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