openvk/Web/Presenters/templates/Support/AnswerTicket.xml

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{extends "../@layout.xml"}
{block title}{_menu_help}{/block}
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{block header}
{$ticket->getName()}
{/block}
{block content}
<div class="post-author">
<a href="#" style="font-size: 13px;"><b>{$ticket->getName()}</b></a><br />
{_author}: <a href="/id{$ticket->getUser()->getId()}">{$ticket->getUser()->getFullName()}</a> | {$ticket->getUser()->getRegistrationIP()} | {_status}: {$ticket->getStatus()}.
</div>
<div class="text" style="padding-top: 10px; border-bottom: #ECECEC solid 1px;">
{$ticket->getText()|noescape}
<br /><br />
</div>
<div style="padding-top: 5px;">
{$ticket->getTime()}&nbsp;|&nbsp;
<a href="/support/delete/{$id}?hash={$csrfToken}">{_delete}</a>
</div>
<br />
<div>
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<form action="/al_comments/create/support/reply/{$id}" method="post" style="margin: 0;">
<textarea name="text" id="answer_text" style="width: 100%; resize: vertical;"></textarea>
<br />
<input type="hidden" name="hash" value="{$csrfToken}" />
<br />
<div style="float: left;">
<input type="submit" value="{_write}" class="button" />
<select name="status" style="width: unset;">
<option value="1">{_support_status_1}</option>
<option value="2">{_support_status_2}</option>
<option value="0">{_support_status_0}</option>
</select>
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</div>
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<div style="float: right;">
<a class="button" href="javascript:getTemplatesDirs({$ticket->getId()}, true)">{_fast_answers}</a>
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</div>
<br />
</form>
</div>
<br />
<p n:if="!$comments">{_no_comments}</p>
{var $printedSupportGreeting = false}
<table n:foreach="$comments as $comment" border="0" style="font-size: 11px;" class="post">
<tbody>
<tr>
{if $comment->getUType() === 0}
<td width="54" valign="top">
<img src="{$comment->getUser()->getAvatarUrl('miniscule')}" width="50" />
</td>
{else}
<td width="54" valign="top">
<img
src="{$comment->getAvatar()}"
style="max-width: 50px; filter: hue-rotate({$comment->getColorRotation()}deg);" />
</td>
{/if}
<td width="645" valign="top">
{if $comment->getUType() === 0}
<div class="post-author">
<a href="{$comment->getUser()->getURL()}"><b>
{$comment->getUser()->getFullName()}
</b></a> {($comment->getUser()->isFemale() ? tr("post_writes_f") : tr("post_writes_m"))}<br />
<a href="#" class="date">{$comment->getTime()}</a>
</div>
{elseif ($comment->getUType() === 1)}
<div class="post-author">
<a n:attr="href => $thisUser->getChandlerUser()->can('write')->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0) ? '/support/agent' . $comment->getUser()->getId() : ''"><b>{$comment->getAuthorName()}</b></a>
{if $thisUser->getChandlerUser()->can("write")->model('openvk\Web\Models\Entities\TicketReply')->whichBelongsTo(0)}
<a href="{$comment->getUser()->getURL()}">
<span class="nobold">
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{var $lastName = $comment->getUser()->getLastName()}
{if empty(trim($lastName))}
({$comment->getUser()->getFirstName()})
{else}
({$comment->getUser()->getFirstName()} {iconv_substr($lastName, 0, 1)}.)
{/if}
</span>
</a>
{/if}
{_post_writes_m}<br />
<a href="#" class="date">{$comment->getTime()}</a>
</div>
{/if}
<div class="post-content" id="{$comment->getId()}">
<div class="text" id="text{$comment->getId()}">
{if $comment->getUType() === 1 && !$printedSupportGreeting}
{var $printedSupportGreeting = true}
{tr("support_greeting_hi", $ticket->getUser()->getFullName())}
<br />
<br />
{$comment->getText()|noescape}
<br />
<br />
{tr("support_greeting_regards", OPENVK_ROOT_CONF["openvk"]["appearance"]["name"])|noescape}
{else}
{$comment->getText()|noescape}
{/if}
</div>
<div class="post-menu">
<a href="/support/comment/{$comment->getId()}/delete?hash={urlencode($csrfToken)}">{_delete}</a>
</div>
{if $comment->getUType() === 1 && !is_null($comment->isLikedByUser())}
<div class="post-menu">
<strong>
{if $comment->isLikedByUser()}
{_support_good_answer_agent}
{else}
{_support_bad_answer_agent}
{/if}
</strong>
</div>
{/if}
</div>
</td>
</tr>
</tbody>
</table>
<script>
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function toggleTemplateTextShow(id) {
const elem = document.getElementById('template-text-' + id);
elem.style.display = (elem.style.display === "none" ? "block" : "none");
}
</script>
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{/block}